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<p>One of the eligibility requirements of the Domestic Renewable Heat Incentive scheme
is certification of products and installation companies under the Microgeneration
Certification Scheme (MCS). As part of the MCS scheme, the installation company must
also be a member of a Chartered Trading Standards Institute approved consumer code
which sets out the standards that installers must meet in contracting with consumers.</p><p>
</p><p>The codes cover advertising and promotion, behaviour of sales staff, proposals,
estimates and quotes, terms of business, cancellation rights, deposits and prepayments,
guarantees, maintenance and service agreements and service and repair. The consumer
codes also include specific provisions on dealing with vulnerable consumers.</p>
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