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<p>Under terms in the supply license, energy companies must take all reasonable steps
to obtain a meter reading for each customer at least once a year.</p><p>Customers
may submit their own meter readings to energy companies at any time to avoid an estimated
bill. If a supplier considers a customer’s reading to be reasonably accurate they
must take all reasonable steps to reflect the meter reading in the next bill or statement
of account. If a meter reading provided by a customer is considered not to be reasonably
accurate, the supplier will ask for another reading or arrange to read the meter themselves.</p><p>The
installation of smart meters, which is scheduled to be completed by 2020, should enable
suppliers to provide more accurate bills, based upon actual readings transmitted by
each meter.</p>
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