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<p>The Civil Aviation Authority (CAA) has been designated by the Secretary of State
for Transport as the National Enforcement Body (NEB) for Regulation (EC) 261/2004
regarding compensation, and assistance to passengers in the event of denied boarding,
and of cancellation and long delay of flights. The CAA offers advice to passengers
and is able to take enforcement action against airlines that are not fulfilling their
obligations.</p><p> </p><p>In addition, the Government and the CAA, have introduced
an Alternative Dispute Resolution (ADR) scheme into the sector, which now covers more
than 70% of passengers.</p><p> </p><p>The provision of ADR services for consumer disputes
stemming from contracts for aviation services is designed to benefit consumers and
lead to quick, fair, low cost (if not free) and binding solutions to their problems.
ADR means passengers can settle disputes without asking a court to decide on the issue.</p>
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