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<p>Consumer protection lies at the heart of the design of the Renewable Heat Incentive
scheme. One of the eligibility requirements of the scheme is certification of products
and installation companies under the Microgeneration Certification Scheme (MCS). The
MCS aims to deliver reliable and high performing installations and to provide a route
for redress where there are consumer complaints.</p><p> </p><p>Installation companies
that are certified by the MCS scheme must also be a member of a Chartered Trading
Standards Institute approved consumer code. This code sets out the standards that
installers must meet in contracting with consumers.</p><p> </p><p>In September 2015,
DCLG and DECC commissioned Dr Peter Bonfield to undertake an independent review of
consumer advice and protection, standards and enforcement in the energy efficiency
and renewable energy sectors. The review is due to report shortly.</p>
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