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<p>The Department has been clear with industry partners that they should ensure passengers
receive the best possible service and are provided with the support they need in the
event of disruption.</p><p> </p><p>The Civil Aviation Authority (CAA) is responsible
for ensuring that airlines are meeting their obligations under the legislation that
sets out air passenger rights. It continues to monitor industry performance, and will
take action where required.</p><p> </p><p>It is very important that passengers understand
their rights. This is why the Department published the Aviation Passenger Charter
in July 2022. The Charter provides passengers with information needed for each stage
of their journey, including if something goes wrong.</p>
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