| answer text |
<p>As a Competent Authority, the energy regulator Ofgem, has an obligation to ensure
Alternative Dispute Resolution is provided in the energy sector under the Alternative
Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations
2015.</p><p> </p><p>Ofgem has appointed Ombudsman Services: Energy as the redress
provider in the energy sector and has set out the types of dispute that Ombudsman
Services: Energy can resolve, including issues relating to billing, sales, switching,
supply, micro-generation and Feed in Tariffs.</p><p> </p><p>Consumer protection continues
to be a central part of policy considerations in relation to new energy markets, for
example we have recently consulted on extending access to redress to heat network
customers.</p>
|
 |
