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1017216

registered interest
date	29/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Bereavement Benefits
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps the Government is taking to make widowers aware of their potential entitlement to bereavement allowance.
tabling member constituency	Cheltenham
tabling member printed	Alex Chalk
uin	197462
answer	answer is ministerial correction date of answer 04/12/2018 answer text <p>From 6 April 2017 we replaced the previous suite of bereavement benefits, which included bereavement allowance, with a single benefit known as Bereavement Support Payment.</p><p> </p><p>The Department has worked with funeral directors, Registrars and voluntary groups to ensure that bereaved people are fully informed of the action to take following a death. Further information about the benefits to which they are entitled and how to claim them can be found on the government services and information website at <a href="http://www.gov.uk" target="_blank">www.gov.uk</a>.</p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 04/12/2018 16:43:21 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4481 label Biography information for Alex Chalk

1017350

registered interest
date	29/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the number of self-employed parents who are evading payment of child maintenance by diverting their income to their partner or spouse.
tabling member constituency	Salford and Eccles
tabling member printed	Rebecca Long Bailey
uin	197456
answer	answer is ministerial correction date of answer 04/12/2018 answer text <p>The Department has not made an estimate of the number of self-employed parents who avoid child maintenance by diverting their income through their partner or spouse. Income information for paying parents is obtained directly from HMRC. This figure will include earnings from self-employment. Where there is reason to suspect a declared income or that a parent is using self–employment as a means to avoid or reduce their maintenance liability, the case will be referred to the Financial Investigations Unit. The volume of cases which are subject to a complex earners investigation are published in Table 12 of Child Maintenance Service Statistics available on line at <a href="https://www.gov.uk/government/statistics/child-maintenance-service-august-2013-to-june-2018-experimental" target="_blank">https://www.gov.uk/government/statistics/child-maintenance-service-august-2013-to-june-2018-experimental</a>. Investigations into self-employed paying parents are a subgroup of the complex earners investigations.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 04/12/2018 10:40:47 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4396 label Biography information for Rebecca Long Bailey

1010212

registered interest
date	19/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the (a) shortest, (b) longest and (c) average waiting times for calls to each of her Department's benefit telephone lines were in each of the last 18 months for which data are available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	192734
answer	answer is ministerial correction date of answer 04/12/2018 answer text <p>The table below provides the average waiting times for the benefit telephone lines for comparison with PQ<a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2018-05-08/141701/" target="_blank">141701</a>.</p><p> </p><p>The information is for the most recent 18 month period in which data is available for, May 2017 to October 2018.</p><p> </p><p>We are aware of a potential issue, which is being investigated, whereby a call could be terminated by a customer but potentially remain in the system and continue to be recorded as a ‘live call’. This issue produces statistical anomalies which impact on the reliability of the data available.</p><p> </p><p>Average Speed of Answer</p><p> </p><table><tbody><tr><td><p> </p></td><td><p>Last 18 Months</p></td><td><p>October 2018</p></td></tr><tr><td><p>National DLA Adult</p></td><td><p>00:03:26</p></td><td><p>00:04:51</p></td></tr><tr><td><p>Employment and Support Allowance Enquiry</p></td><td><p>00:15:19</p></td><td><p>00:11:30</p></td></tr><tr><td><p>Jobseekers Allowance Enquiry English</p></td><td><p>00:08:51</p></td><td><p>00:03:43</p></td></tr><tr><td><p>Income Support Enquiry</p></td><td><p>00:08:38</p></td><td><p>00:11:07</p></td></tr><tr><td><p>Jobcentre Enquiry Line</p></td><td><p>00:06:05</p></td><td><p>00:04:48</p></td></tr><tr><td><p>Personal Independence Payment</p></td><td><p>00:05:31</p></td><td><p>00:06:46</p></td></tr><tr><td><p>Universal Credit Live Service</p></td><td><p>00:09:17</p></td><td><p>00:16:26</p></td></tr><tr><td><p>Universal Credit Full Service</p></td><td><p>00:05:01</p></td><td><p>00:03:58</p></td></tr></tbody></table><p> </p><p>The information requested regarding the shortest and longest wait time could only be provided at disproportionate cost.</p><p> </p><p>Please Note:</p><p> </p><p>Data Source: BT - OPMIS and Historical Management Information (GI2 – HMI)</p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 04/12/2018 16:33:04 answering member 4105 label Biography information for Justin Tomlinson
tabling member	478 label Biography information for Lord Field of Birkenhead