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<p>Since Rectification Plans were implemented in September 2022, performance has improved
for both VIVO and Amey in the key areas of response maintenance timeframes and reducing
the backlog of maintenance tasks. However, there is still more work to do before both
are consistently at the Acceptable Level of Performance (ALP) across the board, particularly
in respect of preparation of homes for Move-in performance.</p><p>Pinnacle are now
consistently delivering at or above the minimum ALP in all areas where they have sole
responsibility for delivery and are no longer in rectification.</p><p>The Department
has set out an expectation that suppliers must demonstrate they can sustain performance
at or above the ALP before the Rectification Plans will be considered to have succeeded.
The Department has made it very clear that there is still more to achieve before service
families are receiving the level of service that they deserve.</p>
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