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<p><a href="https://www.gov.uk/" target="_blank">GOV.UK (www.gov.uk)</a> provides
information on eligibility and how to make a claim for benefits, including signposting
to telephony routes (including textphone and Relay UK) for people who are unable to
complete forms online. There are videos on the DWP YouTube channel that provide further
information on a range of benefits including Personal Independence Payment, Universal
Credit, Winter Fuel Payment, Pension Credit and DLA for Children and these explain
how to claim and what to expect once a claim has been made.</p><p> </p><p>Guidance
on <a href="https://www.gov.uk/" target="_blank">GOV.UK (www.gov.uk)</a> includes
information on benefits people may be able to claim and other financial support. This
includes housing support, help with council tax and direct payments for social care.
Where appropriate DWP letters include signposting to additional help and support</p><p>
</p><p>We have produced 39 easy read guides, over 90 British Sign Language videos
and are ensuring benefit claim forms are accessible to all, covering a variety of
DWP benefits and services. These provide disabled people with information on benefit
type, who can apply, how to make a claim and assist with making a claim.</p><p> </p><p>Operational
staff also have access to a database of known support called a District Provision
Tool. It covers national and local information. This contains support for customers
such as housing, debt, domestic abuse, modern slavery and other complex needs alongside
specific organisations that support people with disabilities or specific health conditions.
This tool is used to facilitate signposting discussions with customers so they can
access tailored support where required.</p><p> </p><p>Anyone who requires support
to make a new claim to Universal Credit - whether they are claiming benefits for the
first time, have had a change of circumstance on legacy benefits which has initiated
a move to Universal Credit, or have chosen voluntarily to move to Universal Credit
- will be able to access the Help to Claim support, funded by DWP and provided by
Citizens Advice and Citizens Advice Scotland.</p>
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