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1506708

	human indexable
	published
	registered interest
	answer date	22/09/2022
	date	20/09/2022
	date tabled	20/09/2022
	ddp created	20/09/2022 14:13:46
	answering body	Department for International Trade
	question status	Tabled
	answering dept id	202
	answering dept short name	International Trade
	answering dept sort name	International Trade
	ddp modified	20/09/2022 14:38:02 28/09/2022 15:14:21
	hansard heading	UK Trade with EU: Telephone Services
	house id	1
	identifier	51512
	legislature	25259 pref label House of Commons
	parliament number	58
	question first answered	28/09/2022 14:43:55
	question text	To ask the Secretary of State for International Trade, how many calls were received by the Export Support Services Contact Centre (a) inside and (b) outside its core operating hours in each month between April 2022 and September 2022; and how many and what proportion of these calls were answered within 30 seconds.
	session	2022/23
	session number	3
	tabling member constituency	Islington South and Finsbury
	tabling member printed	Emily Thornberry
	title	House of Commons Tabled Parliamentary Question 2022/23 51512
	type	WrittenParliamentaryQuestion
	uin	51512
	version	1
	written parliamentary question type	Ordinary
	answer	answer
	creator	1536 label Biography information for Emily Thornberry
	publisher	25259 pref label House of Commons
	tabling member	1536 label Biography information for Emily Thornberry

1506709

	human indexable
	published
	registered interest
	answer date	22/09/2022
	date	20/09/2022
	date tabled	20/09/2022
	ddp created	20/09/2022 14:13:53
	answering body	Department for International Trade
	question status	Tabled
	answering dept id	202
	answering dept short name	International Trade
	answering dept sort name	International Trade
	ddp modified	20/09/2022 14:38:09 28/09/2022 15:10:15
	hansard heading	UK Trade with EU: Telephone Services
	house id	1
	identifier	51513
	legislature	25259 pref label House of Commons
	parliament number	58
	question first answered	28/09/2022 14:38:36
	question text	To ask the Secretary of State for International Trade, how many and what proportion of calls received by the Export Support Services Contact Centre were about (a) imports and exports affected by the Russian invasion of Ukraine and (b) subsequent restrictions and sanctions imposed on trade with (i) Russia and (ii) Belarus in the period between 1 April 2022 and 30 September 2022.
	session	2022/23
	session number	3
	tabling member constituency	Islington South and Finsbury
	tabling member printed	Emily Thornberry
	title	House of Commons Tabled Parliamentary Question 2022/23 51513
	type	WrittenParliamentaryQuestion
	uin	51513
	version	1
	written parliamentary question type	Ordinary
	answer	answer
	creator	1536 label Biography information for Emily Thornberry
	publisher	25259 pref label House of Commons
	tabling member	1536 label Biography information for Emily Thornberry

1506711

	human indexable
	published
	registered interest
	answer date	22/09/2022
	date	20/09/2022
	date tabled	20/09/2022
	ddp created	20/09/2022 14:14:09
	answering body	Department for International Trade
	question status	Tabled
	answering dept id	202
	answering dept short name	International Trade
	answering dept sort name	International Trade
	ddp modified	20/09/2022 14:38:20 28/09/2022 15:20:28
	hansard heading	UK Trade with EU: Telephone Services
	house id	1
	identifier	51514
	legislature	25259 pref label House of Commons
	parliament number	58
	question first answered	28/09/2022 14:48:29
	question text	To ask the Secretary of State for International Trade, how many and what proportion of calls to the Export Support Services Contact Centre resulted in an agent (a) resolving the caller’s query using her Department’s scripts and knowledge bank and (b) raising a complex query form and referring the caller to her Department’s digital enquiry team in each month between April 2022 and September 2022.
	session	2022/23
	session number	3
	tabling member constituency	Islington South and Finsbury
	tabling member printed	Emily Thornberry
	title	House of Commons Tabled Parliamentary Question 2022/23 51514
	type	WrittenParliamentaryQuestion
	uin	51514
	version	1
	written parliamentary question type	Ordinary
	answer	answer
	creator	1536 label Biography information for Emily Thornberry
	publisher	25259 pref label House of Commons
	tabling member	1536 label Biography information for Emily Thornberry

1506712

	human indexable
	published
	registered interest
	answer date	22/09/2022
	date	20/09/2022
	date tabled	20/09/2022
	ddp created	20/09/2022 14:14:15
	answering body	Department for International Trade
	question status	Tabled
	answering dept id	202
	answering dept short name	International Trade
	answering dept sort name	International Trade
	ddp modified	20/09/2022 14:38:27 28/09/2022 15:23:11
	hansard heading	UK Trade with EU: Telephone Services
	house id	1
	identifier	51515
	legislature	25259 pref label House of Commons
	parliament number	58
	question first answered	28/09/2022 14:52:23
	question text	To ask the Secretary of State for International Trade, what the average number of full-time agents employed by the Export Support Services Contact Centre was between 1 April 2022 and 30 September 2022; and what the average agent utilisation rate was during core operating hours in each month of that period.
	session	2022/23
	session number	3
	tabling member constituency	Islington South and Finsbury
	tabling member printed	Emily Thornberry
	title	House of Commons Tabled Parliamentary Question 2022/23 51515
	type	WrittenParliamentaryQuestion
	uin	51515
	version	1
	written parliamentary question type	Ordinary
	answer	answer
	creator	1536 label Biography information for Emily Thornberry
	publisher	25259 pref label House of Commons
	tabling member	1536 label Biography information for Emily Thornberry

1506713

	human indexable
	published
	registered interest
	answer date	22/09/2022
	date	20/09/2022
	date tabled	20/09/2022
	ddp created	20/09/2022 14:14:21
	answering body	Department for International Trade
	question status	Tabled
	answering dept id	202
	answering dept short name	International Trade
	answering dept sort name	International Trade
	ddp modified	20/09/2022 14:38:32 28/09/2022 15:28:12
	hansard heading	UK Trade with EU: Telephone Services
	house id	1
	identifier	51516
	legislature	25259 pref label House of Commons
	parliament number	58
	question first answered	28/09/2022 14:56:19
	question text	To ask the Secretary of State for International Trade, whether payments made under the contract for the provision of the Export Support Services Contact Centre have been made on an (a) available or (b) productive hours basis in the period between 1 April 2022 and 30 September 2022.
	session	2022/23
	session number	3
	tabling member constituency	Islington South and Finsbury
	tabling member printed	Emily Thornberry
	title	House of Commons Tabled Parliamentary Question 2022/23 51516
	type	WrittenParliamentaryQuestion
	uin	51516
	version	1
	written parliamentary question type	Ordinary
	answer	answer
	creator	1536 label Biography information for Emily Thornberry
	publisher	25259 pref label House of Commons
	tabling member	1536 label Biography information for Emily Thornberry

1506714

	human indexable
	published
	registered interest
	answer date	22/09/2022
	date	20/09/2022
	date tabled	20/09/2022
	ddp created	20/09/2022 14:14:29
	answering body	Department for International Trade
	question status	Tabled
	answering dept id	202
	answering dept short name	International Trade
	answering dept sort name	International Trade
	ddp modified	20/09/2022 14:38:37 28/09/2022 15:37:19
	hansard heading	UK Trade with EU: Telephone Services
	house id	1
	identifier	51517
	legislature	25259 pref label House of Commons
	parliament number	58
	question first answered	28/09/2022 15:01:09
	question text	To ask the Secretary of State for International Trade, how many callers to the Export Support Services Contact Centre took part in customer satisfaction surveys in each month between April 2022 and September 2022; and how many and what proportion of those callers said that they were satisfied with (a) the professionalism of the call handler and (b) the overall service they received.
	session	2022/23
	session number	3
	tabling member constituency	Islington South and Finsbury
	tabling member printed	Emily Thornberry
	title	House of Commons Tabled Parliamentary Question 2022/23 51517
	type	WrittenParliamentaryQuestion
	uin	51517
	version	1
	written parliamentary question type	Ordinary
	answer	answer
	creator	1536 label Biography information for Emily Thornberry
	publisher	25259 pref label House of Commons
	tabling member	1536 label Biography information for Emily Thornberry