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417035

registered interest
date	07/09/2015
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what guidance they issue to Jobcentre Plus branches about treating claimants as innocent and deserving unless clearly shown not to be so; and whether they have any plans to amend any such guidance.
tabling member printed	Lord Hylton
uin	HL1955
answer	answer is ministerial correction date of answer 17/09/2015 answer text <p /> <p>Legislation sets clear entitlement provisions which are used to ensure that benefit is paid correctly to those who claim it. We emphasise in our learning and development packages and the DWP customer charter, that all claimants are treated fairly and with respect. These standards are outlined and published in the DWP Customer Charter on GOV.UK.</p> answering member printed Lord Freud question first answered 17/09/2015 11:21:34 answering member 3893 label Biography information for Lord Freud
tabling member	2018 label Biography information for Lord Hylton

50212

registered interest
date	07/05/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what training is provided on disability awareness to staff in Jobcentre Plus offices as part of the public sector equality duty; and what steps are being taken to ensure that awareness by staff of obligations under the duty is improving.
tabling member printed	Baroness Thomas of Winchester
uin	HL6930
answer	answer is ministerial correction date of answer 14/05/2014 answer text <p /> <p /> <p>DWP, in partnership with Civil Service Learning, provides a wide range of diversity and disability learning opportunities for staff.</p><p> </p><p>The ‘Equality and Diversity Essentials' package provides an overview of the Equality Act 2010, the Public Sector Equality Duty and covers disability for customers and employees. The learning is targeted at all new employees as part of induction and as a refresher for other staff.</p><p> </p><p>DWP offers a follow up ‘Disability Awareness' course. This aims to build the confidence of managers to give effective support to disabled employees.</p><p> </p><p>DWP customer facing staff are trained in the skills required to support a range of claimants and to respect their individual needs. This approach ensures they are skilled to deal with a diverse set of circumstances, whilst treating everyone as individuals. Jobcentre Advisers, in particular, have access to a comprehensive training programme which focuses on raising awareness of the individual's personal circumstances, including disabilities, and also recognises that those circumstances can affect individuals in different ways.</p><p> </p><p>The Department regularly participates in external benchmarking activity to measure and improve performance for disabled staff, customers and service users. 2013 results showed a significant improvement in performance from 2012.</p> answering member printed Lord Freud question first answered 14/05/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
tabling member	3785 label Biography information for Baroness Thomas of Winchester

649112

registered interest
date	30/11/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government, further to the Written Answer by Lord Freud on 24 June 2015 (HL542), how many individual members of Jobcentre Plus staff have undergone training on human trafficking.
tabling member printed	Lord McColl of Dulwich
uin	HL3733
answer	answer is ministerial correction date of answer 08/12/2016 answer text <p>The Department for Work and Pensions (DWP) policy is to develop its staff in the skills and knowledge required to support a range of claimants sensitively and to respect their individual needs. The DWP aim is to identify and direct victims of human trafficking at the earliest opportunity to agencies able to support them.</p><p> </p><p>The training for DWP staff is contained within an overarching “Vulnerability” session. The number of Jobcentre Plus staff who have undergone the training since publication in January 2016 is 10,156.</p> answering member printed Lord Freud question first answered 08/12/2016 12:28:18 answering member 3893 label Biography information for Lord Freud
tabling member	1892 label Biography information for Lord McColl of Dulwich

649113

registered interest
date	30/11/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government, further to the Written Answer by Lord Freud on 24 June 2015 (HL542), when the guidance referred to in that Answer was published and what steps have been taken to ensure all members of Jobcentre Plus staff are aware of it.
tabling member printed	Lord McColl of Dulwich
uin	HL3734
answer	answer is ministerial correction date of answer 12/12/2016 answer text <p>The Department for Work and Pensions (DWP) policy is to develop its staff in the skills and knowledge required to support a range of claimants sensitively and to respect their individual needs.</p><p> </p><p> </p><p>The Department for Work and Pensions published the Human Trafficking guidance on 15<sup>th</sup> January 2016. The latest amendment to the guidance was made on 8<sup>th</sup> November 2016. The instructions were published on the Customer Service A-Z homepage and communicated as part of monthly intranet updates. These instructions are available to any member of staff who is told, or suspects, that the customer they are dealing with is a victim of human trafficking.</p> answering member printed Lord Freud question first answered 12/12/2016 13:47:39 answering member 3893 label Biography information for Lord Freud
tabling member	1892 label Biography information for Lord McColl of Dulwich

381626

registered interest
date	16/06/2015
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what training on human trafficking has been provided to Jobcentre Plus staff.
tabling member printed	Lord McColl of Dulwich
uin	HL542
answer	answer is ministerial correction date of answer 24/06/2015 answer text <p>The Department for Work and Pensions (DWP) policy is to develop its staff in the skills and knowledge required to support a range of claimants sensitively and to respect their individual needs.</p><p> </p><p> </p><p>The department is currently developing guidance and training for DWP staff around human trafficking. This will be available for any member of staff who is told or suspects that the customer they are dealing with is a victim of human trafficking.</p> answering member printed Lord Freud question first answered 24/06/2015 14:50:49 answering member 3893 label Biography information for Lord Freud
tabling member	1892 label Biography information for Lord McColl of Dulwich

540437

registered interest
date	19/07/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government how they plan to ensure that Jobcentre staff and Jobcentre Plus advisers understand fully, and respond effectively to, mental health problems.
tabling member printed	Lord Hylton
uin	HL1317
answer	answer is ministerial correction date of answer 28/07/2016 answer text <p>The Department for Work and Pensions supports its staff in developing the skills required to identify and effectively support claimants with mental health conditions. A number of learning products such as ‘Introduction to Working with People with a Mental Health Condition’ and ‘Supporting Customers with a Vulnerability’ have been specifically developed to build capability for Jobcentre staff. Jobcentre staff also promote “Disability Confident” which is an initiative that includes working with employers to show that employing disabled people, including those with mental health conditions, is good for the individual, business and society.</p> answering member printed Lord Freud question first answered 28/07/2016 14:02:10 answering member 3893 label Biography information for Lord Freud
tabling member	2018 label Biography information for Lord Hylton