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1697420

	registered interest
	date	20/03/2024
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Chancellor of the Exchequer, whether his Department has made an equality impact assessment of the decision to close the HMRC helpline between April and September each year.
	tabling member constituency	Hornsey and Wood Green
	tabling member printed	Catherine West
	type	WrittenParliamentaryQuestion
	uin	19655
	answer	answer is ministerial correction date of answer 26/03/2024 answer text <p>HMRC conducted a full Equalities Impact Assessment regarding the planned closure of the Self Assessment helpline between 8 April and 30 September 2024. However, HMRC has halted this plan while it engages with stakeholders about how to ensure all taxpayers’ needs are met as the Department shifts more people to online self-service.</p> answering member constituency Mid Worcestershire answering member printed Nigel Huddleston question first answered 26/03/2024 15:07:51 answering member 4407 label Biography information for Nigel Huddleston
	tabling member	4523 label Biography information for Catherine West

1697612

	registered interest
	date	20/03/2024
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Chancellor of the Exchequer, if he will introduce alternative arrangements for HMRC to answer calls during the self-assessment telephone helpline closure between 8 April and 30 September 2024.
	tabling member constituency	Warrington North
	tabling member printed	Charlotte Nichols
	type	WrittenParliamentaryQuestion
	uin	19732
	answer	answer is ministerial correction date of answer 26/03/2024 answer text <p>HMRC has halted its planned changes to the Self Assessment, VAT and PAYE telephone helplines between April and September 2024 while it engages with stakeholders about how to ensure all taxpayers’ needs are met as the Department shifts more people to online self-service.</p><p> </p><p>HMRC encourages customers to use its online services and the HMRC App where they can. These offer quicker and easier handling of most transactions and queries.</p><p> </p><p>However, for those who are vulnerable, digitally excluded, or have complex tax affairs, HMRC's helpline and webchat advisers will remain available to provide the necessary support.</p> answering member constituency Mid Worcestershire answering member printed Nigel Huddleston question first answered 26/03/2024 15:06:11 answering member 4407 label Biography information for Nigel Huddleston
	tabling member	4799 label Biography information for Charlotte Nichols

1692428

	registered interest
	date	28/02/2024
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Chancellor of the Exchequer, what assessment he has made of the performance of HMRC in answering telephone enquiries.
	tabling member constituency	Witham
	tabling member printed	Priti Patel
	type	WrittenParliamentaryQuestion
	uin	16107
	answer	answer is ministerial correction date of answer 04/03/2024 answer text <p>HMRC takes the quality of customer service very seriously.</p><p>HMRC is making strong progress improving its customer services, with a focus on encouraging people to deal with them online where they can, by providing quicker, easier and always available digital services.</p><p>HMRC performance, including adviser attempts handled and average speed to answer calls, are published on a quarterly basis and can be accessed at: <a href="https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates" target="_blank">https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates</a></p> answering member constituency Mid Worcestershire answering member printed Nigel Huddleston question first answered 04/03/2024 15:32:01 answering member 4407 label Biography information for Nigel Huddleston
	tabling member	4066 label Biography information for Priti Patel

1675399

	registered interest
	date	05/12/2023
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Revenue and Customs: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Chancellor of the Exchequer, what the longest waiting time was for people trying to contact HMRC by telephone on 5 December 2023.
	tabling member constituency	Birmingham, Hall Green
	tabling member printed	Tahir Ali
	type	WrittenParliamentaryQuestion
	uin	5283
	answer	answer is ministerial correction date of answer 11/12/2023 answer text <p>HMRC publishes its performance data on a monthly and quarterly basis as below:</p><p><a href="https://www.gov.uk/government/collections/hmrc-monthly-performance-reports" target="_blank"><strong>https://www.gov.uk/government/collections/hmrc-monthly-performance-reports</strong></a></p><p><strong> </strong></p><p><a href="https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates" target="_blank"><strong>https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates</strong></a></p><p> </p> answering member constituency Mid Worcestershire answering member printed Nigel Huddleston question first answered 11/12/2023 16:30:48 answering member 4407 label Biography information for Nigel Huddleston
	tabling member	4747 label Biography information for Tahir Ali