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<p> </p><p>The Office of the Independent Adjudicator for Higher Education (OIA) operates
a national complaints handling scheme for England and Wales, under provisions in the
2004 Higher Education Act. The OIA can review complaints made by students against
Higher Education Institutions if they remain unresolved, once a student has completed
the institution's own complaints procedures. This may include, for example, complaints
from students about unfair treatment by university staff. The service is free of charge
to students.</p><p> </p><p>Separate arrangements are in place in Scotland and Northern
Ireland.There are, however, some complaints that OIA cannot consider. These relate
to concerns about admission to a university and to academic judgement. In the latter
case, OIA can look at whether an institution has followed its rules and regulations
in making an award to a student.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>
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