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question text	To ask the Secretary of State for Work and Pensions, what process is used by her Department to estimate the (a) average call duration and (b) amount of calls taken by case managers working on universal credit; and if she will publish the results of such estimates for each year for which information is available.

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human indexable

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answer date

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uin

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creator


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tabling member


label

1002760

human indexable

published

registered interest

answer date

12/11/2018

date

06/11/2018

date tabled

06/11/2018

ddp created

06/11/2018 21:53:11

answering body

Department for Work and Pensions

question status

Tabled

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

ddp modified

06/11/2018 22:02:47
12/11/2018 18:37:01

hansard heading

Universal Credit: Telephone Services

house id

identifier

188875

legislature

25259

parliament number

question first answered

12/11/2018 18:05:10

question text

To ask the Secretary of State for Work and Pensions, what process is used by her Department to estimate the (a) average call duration and (b) amount of calls taken by case managers working on universal credit; and if she will publish the results of such estimates for each year for which information is available.

session

2017/19

session number

tabling member constituency

Glasgow South West

tabling member printed

Chris Stephens

title

House of Commons Tabled Parliamentary Question 2017/19 188875

type

WrittenParliamentaryQuestion

uin

188875

version

written parliamentary question type

NamedDay

answer

creator

4463

label	Biography information for Chris Stephens

publisher

25259

tabling member

4463

label	Biography information for Chris Stephens