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626122

	registered interest
	date	31/10/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average waiting time is between a complaint being lodged with the Independent Case Examiner and being allocated to an Investigation Case Manager.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Margaret Ferrier
	type	WrittenParliamentaryQuestion
	uin	51046
	answer	answer is ministerial correction date of answer 08/11/2016 answer text <p>Once a complaint has been accepted for investigation, the ICE Office will consider whether a solution to the complaint can be brokered with the relevant department or its supplier without having to request evidence from the relevant department or supplier, and the complainant – known as “resolution”. If it is not possible resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager.</p><p><strong> </strong></p><p>The Independent Case Examiner’s Office allocates complaints to Investigation Case Managers in strict date order, based on the date the complaint was accepted for investigation. The ICE Office is currently allocating complaints that were accepted for investigation in January 2016.</p><p> </p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 08/11/2016 16:49:13 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4386 label Biography information for Margaret Ferrier

631980

	registered interest
	date	08/11/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 November 2016 to Question 51046, how many complaints have been accepted for investigation by the Independent Case Examiner's Office but not yet allocated to an investigation case manager.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Margaret Ferrier
	type	WrittenParliamentaryQuestion
	uin	52465
	answer	answer is ministerial correction date of answer 14/11/2016 answer text <p>Once a complaint has been accepted for investigation, the ICE Office will consider whether a solution to the complaint can be brokered with the relevant department or its supplier without having to request evidence from the relevant department or supplier, and the complainant – know as “resolution”. If it is not possible resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager.</p><p>Complaints are brought into investigation in strict date order, based on the date the complaint was accepted for examination. The number of cases awaiting allocation to an Investigation Case Manager changes from day to day, on 10<sup>th</sup> November 2016 there were 818 complaints awaiting allocation. The ICE Office will settle some of these to the satisfaction of the complainant without needing to allocate them to an Investigation Case Manager.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 14/11/2016 17:37:17 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4386 label Biography information for Margaret Ferrier

644002

	registered interest
	date	24/11/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many (a) parents with care and (b) non-resident parents there are in Rutherglen and Hamilton West constituency with a Child Support Agency case.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Margaret Ferrier
	type	WrittenParliamentaryQuestion
	uin	54695
	answer	answer is ministerial correction date of answer 02/12/2016 answer text <p>As of June 2016 there were 1,930 parents with care and 2,150 non-resident parents with a Child Support Agency case in the Rutherglen and Hamilton West constituency.</p><p> </p><p> </p><p> </p><ol><li>Figures rounded to the nearest 10.</li><li>Cases have been allocated to a parliamentary constituency by matching the residential postcode of the parent with care or non-resident parent for all cases administered on the CS2 and CSCS computer systems and cases managed off system to the Office for National Statistics Postcode Directory.</li></ol> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/12/2016 12:38:10 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4386 label Biography information for Margaret Ferrier

644003

	registered interest
	date	24/11/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the total amount of child maintenance arrears is in (a) Rutherglen and Hamilton West constituency and (b) Scotland.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Margaret Ferrier
	type	WrittenParliamentaryQuestion
	uin	54696
	answer	answer is ministerial correction date of answer 02/12/2016 answer text <p><strong>Child Support Agency</strong></p><p> </p><p>a) As at June 2016 the total value of arrears on cases in the Rutherglen and Hamilton West constituency stood at £5.30m.</p><p>b) As at June 2016 the total value of arrears on cases in Scotland stood at £280.11m.</p><p> </p><p> </p><p><strong>Child Maintenance Service</strong></p><p> </p><p> </p><p>Information on geographical breakdowns on the Child Maintenance Service is not routinely recorded for management information purposes and could only be provided at disproportionate cost.</p><p> </p><p>Notes:</p><p> </p><p>1) Numbers are rounded to the nearest 10,000.</p><p>2) Cases have been allocated to a parliamentary constituency by matching the residential postcode of the parent with care or non-resident parent for all cases administered on the CS2 and CSCS computer systems and cases managed off system to the Office for National Statistics Postcode Directory.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/12/2016 12:46:32 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4386 label Biography information for Margaret Ferrier

644012

	registered interest
	date	24/11/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many Child Support Agency (a) arrears-only and (b) arrears cases involving a current liability for a child there are in Rutherglen and Hamilton West constituency.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Margaret Ferrier
	type	WrittenParliamentaryQuestion
	uin	54694
	answer	answer is ministerial correction date of answer 02/12/2016 answer text <p>As of June 2016 there were 1,340 arrears only cases and 430 arrears cases involving current liability in the Rutherglen and Hamilton West constituency held by the Child Support Agency.</p><p> </p><p>Notes:</p><p>1) Numbers are rounded to the nearest 10.</p><p>2) Cases have been allocated to a parliamentary constituency by matching the residential postcode of the parent with care or non-resident parent for all cases administered on the CS2 and CSCS computer systems and cases managed off system to the Office for National Statistics Postcode Directory.</p><p>3) A case is classed as having a ‘Current Liability’ if it is open, has children of a qualifying age and has a positive liability (i.e. assessment to pay maintenance). This includes cases due to pay via Maintenance Direct.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/12/2016 12:33:51 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4386 label Biography information for Margaret Ferrier

672200

	registered interest
	date	12/01/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Members: Corospendence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, when he expects the hon. Member for Rutherglen and Hamilton West to receive a reply to her freedom of information request of 8 November 2016; and what the reason is for the time taken in responding to that request.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Margaret Ferrier
	type	WrittenParliamentaryQuestion
	uin	59902
	answer	answer is ministerial correction date of answer 17/01/2017 answer text <p>A reply to the hon. Member’s freedom of information request was issued on 16 January 2017.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 17/01/2017 15:08:46 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4386 label Biography information for Margaret Ferrier

715811

	registered interest
	date	30/03/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Staff
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many members of staff have been employed by his Department (a) in total and (b) as caseworkers at the Child Maintenance Service in each of the last five years.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Margaret Ferrier
	type	WrittenParliamentaryQuestion
	uin	70171
	answer	answer is ministerial correction date of answer 24/04/2017 answer text <p>The table below shows how many members of staff have been employed in total by the Department for Work and Pensions and how many of these are Caseworkers for the Child Maintenance Service (CMS) over the past five years.</p><p><strong> </strong></p><table><tbody><tr><td><p> </p></td><td><p>2012/2013</p></td><td><p>2013/2014</p></td><td><p>2014/2015</p></td><td><p>2015/2016</p></td><td><p>2016/2017</p></td></tr><tr><td><p>DWP</p></td><td><p>106,551</p></td><td><p>97,394</p></td><td><p>91,464</p></td><td><p>86,347</p></td><td><p>85,301</p></td></tr><tr><td><p>CMS Caseworkers</p></td><td><p>52</p></td><td><p>1,487</p></td><td><p>2,620</p></td><td><p>3,289</p></td><td><p>3,458*</p></td></tr></tbody></table><p><strong> </strong></p><p>Notes:</p><p> </p><p>- Figures show March resource level for each respective year</p><p>- *2016/2017 CMS figure shows position as of end February 2017 as March data is currently unavailable</p><p>- These figures include caseworkers at AO, EO and HEO grade. For the purposes of this answer all managers / team leaders have been excluded although these colleagues on occasion may complete work on a case</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 24/04/2017 15:05:15 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4386 label Biography information for Margaret Ferrier

715816

	registered interest
	date	30/03/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Child Maintenance Service: Falkirk
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many of his Department's staff at the Child Maintenance Service in the Northern Business Unit, Falkirk have been employed to take enquiries from hon. Members on behalf of constituents in each of that last five years.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Margaret Ferrier
	type	WrittenParliamentaryQuestion
	uin	70173
	answer	answer is ministerial correction date of answer 24/04/2017 answer text <p>The table below shows the average number of caseworkers employed by the Child Maintenance Service (CMS) over the past 5 years who work in the Falkirk Complaints Team.</p><p> </p><p>This team carry out a range of duties including policy queries, application fee refunds, and consolatory payments as well as handling enquiries from Members of Parliament. The team are responsible for handling any such activities relating to cases in Scotland, North East and North West England.</p><p> </p><table><tbody><tr><td><p> </p></td><td><p>2012/2013</p></td><td><p>2013/2014</p></td><td><p>2014/2015</p></td><td><p>2015/2016</p></td><td><p>2016/2017</p></td></tr><tr><td><p>Falkirk Complaints Resolution</p></td><td><p>-</p></td><td><p>5</p></td><td><p>10</p></td><td><p>13</p></td><td><p>10</p></td></tr></tbody></table><p> </p><p>Note:</p><p>- Data unavailable for 2012/2013 as the team was not set up until July 2013</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 24/04/2017 15:09:55 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4386 label Biography information for Margaret Ferrier

720842

	registered interest
	date	13/04/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Child Maintenance Service: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many complaints have been referred to a senior resolution manager for cases at the Child Maintenance Service as a result of an hon. Member acting on behalf of a constituent in each of the last five years.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Margaret Ferrier
	type	WrittenParliamentaryQuestion
	uin	70347
	answer	answer is ministerial correction date of answer 20/04/2017 answer text <p>Statistics on the number of complaints received under the Child Maintenance Service are published in the Child Maintenance Service 2012 Scheme - Experimental Statistics.</p><p><a href="https://www.gov.uk/government/statistics/2012-statutory-child-maintenance-scheme-aug-2013-to-aug-2016-experimental" target="_blank">https://www.gov.uk/government/statistics/2012-statutory-child-maintenance-scheme-aug-2013-to-aug-2016-experimental</a></p><p> </p><p>The data is collected clerically and breakdowns based on personal circumstances of the complainant, such as whether the case was referred to a senior resolution manager for cases at the Child Maintenance Service as a result of an hon. Member acting on behalf of a constituent, is not routinely recorded and could only be provided at a disproportionate cost.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 20/04/2017 14:17:34 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4386 label Biography information for Margaret Ferrier

720849

	registered interest
	date	13/04/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many new applications have been lodged with the Child Maintenance Service in each of the last five years.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Margaret Ferrier
	type	WrittenParliamentaryQuestion
	uin	70297
	answer	answer is ministerial correction date of answer 20/04/2017 answer text <p>Information on the number of new 2012 applications that have been lodged with the Child Maintenance Service are published on Table 1 of the Child Maintenance Service Experimental Statistics, which contains data up until November 2016.The Publication can be accessed online at:</p><p><a href="https://www.gov.uk/government/statistics/2012-statutory-child-maintenance-scheme-aug-2013-to-nov-2016-experimental" target="_blank">https://www.gov.uk/government/statistics/2012-statutory-child-maintenance-scheme-aug-2013-to-nov-2016-experimental</a></p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 20/04/2017 14:25:00 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4386 label Biography information for Margaret Ferrier