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44560

registered interest
date	24/03/2014
answering body	Wales Office
answering dept id	28
answering dept short name	Wales
answering dept sort name	Wales
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Wales Office and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL6217
answer	answer is ministerial correction date of answer 31/03/2014 answer text <p>The Wales Office has not conducted any customer or user surveys in the last 12 months.</p><p>However, the Wales Office conducts a staff engagement survey annually, and the results are reported to the Department's management board.</p><p> </p> answering member printed Baroness Randerson question first answered 31/03/2014 12:00:00 answering member 4230 label Biography information for Baroness Randerson
tabling member	4286 label Biography information for Lord Mendelsohn

47762

registered interest
date	08/04/2014
answering body	Wales Office
answering dept id	28
answering dept short name	Wales
answering dept sort name	Wales
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what is the percentage cost over-run established by the management board for any budget in the Wales Office to merit being tabled at the departmental management board; and how many times in the last 12 months that has occurred.
tabling member printed	Lord Mendelsohn
uin	HL6710
answer	answer is ministerial correction date of answer 16/04/2014 answer text <p>The Wales Office's financial position is reviewed on a regular basis, and is a standing agenda item at meetings of the Department's Management Committee.</p><p> </p><p> </p><p> </p> answering member printed Lord Wallace of Saltaire question first answered 16/04/2014 12:00:00 answering member 1816 label Biography information for Lord Wallace of Saltaire
tabling member	4286 label Biography information for Lord Mendelsohn

47759

registered interest
date	08/04/2014
answering body	Scotland Office
answering dept id	2
answering dept short name	Scotland
answering dept sort name	Scotland
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what is the percentage cost over-run established by the management board for any budget in the Scotland Office to merit being tabled at the departmental management board; and how many times in the last 12 months that has occurred.
tabling member printed	Lord Mendelsohn
uin	HL6707
answer	answer is ministerial correction date of answer 08/05/2014 answer text <p> </p><p>The Scotland Office does not have a cost overrun established by its management board above which it merits a budget being tabled at its management board. No overruns have been reported to the management board in the last 12 months.</p><p> </p> answering member printed Lord Wallace of Tankerness question first answered 08/05/2014 12:00:00 answering member 630 label Biography information for Lord Wallace of Tankerness
tabling member	4286 label Biography information for Lord Mendelsohn

47758

registered interest
date	08/04/2014
answering body	Northern Ireland Office
answering dept id	21
answering dept short name	Northern Ireland
answering dept sort name	Northern Ireland
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what is the percentage cost over-run established by the management board for any budget in the Northern Ireland Office to merit being tabled at the departmental management board; and how many times in the last 12 months that has occurred.
tabling member printed	Lord Mendelsohn
uin	HL6706
answer	answer is ministerial correction date of answer 16/04/2014 answer text <p>The Northern Ireland Office has not established a percentage cost overrun limit for budget management purposes. Performance against budget, analysed by business area, is considered on a monthly basis by the departmental management board.</p><p> </p> answering member printed Lord Wallace of Saltaire question first answered 16/04/2014 12:00:00 answering member 1816 label Biography information for Lord Wallace of Saltaire
tabling member	4286 label Biography information for Lord Mendelsohn

44263

registered interest
date	20/03/2014
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Ministry of Justice and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL6212
answer	answer is ministerial correction date of answer 03/04/2014 answer text <p> </p><p> </p><p>The Ministry of Justice and its agencies (the National Offender Management Service, the Legal Aid Agency and the Office of the Public Guardian) have conducted the following customer, user and satisfaction surveys in the last 12 months:</p><p> </p><p><strong>Ministry of Justice:</strong></p><ul><li>Pilot postal and telephone survey with civil court customers</li><li>E-questionnaire with individuals and businesses who have brought commercial cases to the rolls building</li><li>Inclusion of questions in the Crime Survey for England and Wales to explore views and experiences of users of our services</li></ul><p>These surveys were not commissioned by the Executive Committee and the findings from these surveys have not been reported to the Committee.</p><p> </p><p><strong>National Offender Management Service:</strong></p><ul><li>The Offender Management Feedback Questionnaire (OMFQ) survey of offenders under probation supervision</li><li>The Measuring the Quality of Prison Life (MQPL) survey of prisoners</li></ul><p>The results of both surveys are reported to the NOMS Agency Board. The OMFQ was agreed at Director level, and the MQPL surveys are undertaken for many years with the agreement of the NOMS Agency Board.</p><p> </p><p> </p><p><strong>Office of the Public Guardian:</strong></p><ul><li>Deputy customer satisfaction survey</li><li>Lasting power of attorney (LPA) customer satisfaction survey</li><li>Digital LPA tool user feedback survey – at the end of the online digital application process</li></ul><p>These surveys were commissioned/approved by the OPG Board, and the survey results have been passed to the board.</p><p> </p><p><strong>Legal Aid Agency:</strong></p><ul><li>Client satisfaction surveys with users of the civil legal aid telephone advice service</li><li>Survey to pilot users of the new civil legal aid online system</li><li>Customer service survey of legal aid providers</li><li>Other ad hoc customer satisfaction surveys</li></ul><p>The findings from the surveys with users of the civil legal aid telephone advice service have been reported to the LAA Board. The remaining surveys have not been reported to or commissioned by the LAA Board.</p><p> </p><p>Her Majesty's Courts and Tribunals Service have not conducted any surveys in the last 12 months.</p> answering member printed Lord Faulks question first answered 03/04/2014 12:00:00 answering member 4183 label Biography information for Lord Faulks
tabling member	4286 label Biography information for Lord Mendelsohn

47427

registered interest
date	07/04/2014
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what is the percentage cost over-run established by the management board for any budget in the Ministry of Justice to merit being tabled at the departmental management board; and how many times in the last 12 months that has occurred.
tabling member printed	Lord Mendelsohn
uin	HL6659
answer	answer is ministerial correction date of answer 16/04/2014 answer text <p /> <p /> <p>The Ministry of Justice Board and the Executive Committee review the department's financial position on a regular basis.</p> answering member printed Lord Newby question first answered 16/04/2014 12:00:00 answering member 1916 label Biography information for Lord Newby
tabling member	4286 label Biography information for Lord Mendelsohn

44878

registered interest
date	25/03/2014
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what is the percentage cost over-run established by the management board for any budget in the Ministry of Defence to merit being tabled at the departmental management board; and how many times in the last 12 months that has occurred.
tabling member printed	Lord Mendelsohn
uin	HL6281
answer	answer is ministerial correction date of answer 02/04/2014 answer text <p>The Defence Board receives a monthly report on the performance of each of its Top level Budgets showing the forecast position against the allocated budget. It also receives information on the delivery of the Ministry of Defence's key equipment and other projects. The Board assesses this management information at each meeting and takes action as and when necessary.</p> answering member printed Lord Astor of Hever question first answered 02/04/2014 12:00:00 answering member 3428 label Biography information for Lord Astor of Hever
tabling member	4286 label Biography information for Lord Mendelsohn

44261

registered interest
date	20/03/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Home Office, and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL6210
answer	answer is ministerial correction date of answer 26/03/2014 answer text <p> </p><p> </p><p> </p><p>The Home Office and its agencies use a range of in-house tools and <br />methodologies to evaluate customer and partner feedback on specific products <br />and services. As these are related to small scale specific projects, the <br />results are not reported systematically to the Home Office Board.</p><p> </p><p><br />Her Majesty's Passport Office has conducted 3 waves of passport customer <br />satisfaction surveys in the last 12 months. Customer satisfaction is one of the <br />key performance indicators for the agency, and the results are reported to the <br />agency management board and to the Home Office as part of regular performance <br />reports.</p><p> </p><p><br />UK Visas and Immigration is in the process of developing a wide-ranging and <br />regular customer satisfaction survey. This has been sponsored at UKVI's <br />Customer Board.</p><p> </p> answering member printed Lord Taylor of Holbeach question first answered 26/03/2014 12:00:00 answering member 3787 label Biography information for Lord Taylor of Holbeach
tabling member	4286 label Biography information for Lord Mendelsohn

45995

registered interest
date	31/03/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what was the cost of the legal advice gained by the Metropolitan Police Service and Crown Prosecution Service which led to the policy of investigating the chant of "yids" by Tottenham Hotspur supporters by the Metropolitan Police Service prior to the Prime Minister's comments on the matter on 16 September 2013; and what was the cost of the advice gained after that date.
tabling member printed	Lord Mendelsohn
uin	HL6473
answer	answer is ministerial correction date of answer 15/04/2014 answer text <p> </p><p>The Home Office does not hold the information requested. The Crown Prosecution Service has no specific policy relating to the chanting of the word &quot;yids&quot; by Tottenham Hotspur supporters and incurred no legal advice costs on this specific issue. The case against the three Tottenham Hotspur supporters was discontinued by the Crown Prosecution Service prior to the adjourned date of the hearing, without parties having to attend court, and without the associated costs being incurred. <br><br>The Crown Prosecution Service National Football lead has been consulted on a number of occasions regarding whether the use of the word &quot;yid&quot; could amount to a criminal act. The general advice given on each occasion was that each case depends on its specific facts. In relation to the case that was dropped against the three Tottenham Hotspur supporters, the police contacted the Crown Prosecution Service prior to charge. Advice was given that there was a realistic prospect of conviction. It subsequently transpired that the further evidence was not available and the case was therefore discontinued. Prior to the discontinuance a meeting took place between senior police officers and the Crown Prosecution Service officials.</p><p> </p> answering member printed Lord Taylor of Holbeach grouped question UIN HL6474 HL6475 question first answered 15/04/2014 12:00:00 answering member 3787 label Biography information for Lord Taylor of Holbeach
tabling member	4286 label Biography information for Lord Mendelsohn

45996

registered interest
date	31/03/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what was total cost associated with the charges dropped against three Tottenham Hotspur supporters in March relating to the chant of "yids".
tabling member printed	Lord Mendelsohn
uin	HL6474
answer	answer is ministerial correction date of answer 15/04/2014 answer text <p> </p><p>The Home Office does not hold the information requested. The Crown Prosecution Service has no specific policy relating to the chanting of the word &quot;yids&quot; by Tottenham Hotspur supporters and incurred no legal advice costs on this specific issue. The case against the three Tottenham Hotspur supporters was discontinued by the Crown Prosecution Service prior to the adjourned date of the hearing, without parties having to attend court, and without the associated costs being incurred. <br><br>The Crown Prosecution Service National Football lead has been consulted on a number of occasions regarding whether the use of the word &quot;yid&quot; could amount to a criminal act. The general advice given on each occasion was that each case depends on its specific facts. In relation to the case that was dropped against the three Tottenham Hotspur supporters, the police contacted the Crown Prosecution Service prior to charge. Advice was given that there was a realistic prospect of conviction. It subsequently transpired that the further evidence was not available and the case was therefore discontinued. Prior to the discontinuance a meeting took place between senior police officers and the Crown Prosecution Service officials.</p><p> </p> answering member printed Lord Taylor of Holbeach grouped question UIN HL6473 HL6475 question first answered 15/04/2014 12:00:00 answering member 3787 label Biography information for Lord Taylor of Holbeach
tabling member	4286 label Biography information for Lord Mendelsohn