|
answer text |
<p>The referral of National Health Service complaints to the Parliamentary and Health
Service Ombudsman occurs when a complainant in the NHS remains unhappy at the conclusion
of the initial complaints process, for example, in an NHS trust or general practitioner
practice. The level of referrals to the Parliamentary and Health Service Ombudsman
will be impacted by a number of factors, including how the complaint is initially
handled, or the extent to which NHS organisations highlight the complaints process
and the consequent level of awareness amongst potential complainants.</p>
|
|