| answer text |
<p>Most people claiming Universal Credit will be able to access and navigate the internet,
to make and maintain their Universal Credit account. Our published Universal Credit
Claimant Survey found that 98 per cent of claimants did claim online, and the majority
of those said they found the claim process overall to be straightforward. However,
we recognise that some people will need help.</p><p> </p><p>For those requiring help,
assistance is available through Universal Support. On 1 October 2018 we announced
the Department’s new partnership with Citizens Advice and Citizens Advice Scotland,
who will fully deliver Universal Support from April 2019. This partnership will ensure
we are offering a consistent approach nationally for our most vulnerable customers.</p><p>
</p><p>Assisted Digital Support, which is a component of Universal Support, provides
help, support and skills claimants need to make and maintain their digital account
online. Further support is offered via training courses which claimants are referred
to by their work coaches.</p><p> </p><p>Additionally, all jobcentres across the country
have Wi-Fi and computers available for claimants to access the internet. For those
few that are still unable to access or use digital services, or are not able to travel,
assistance to make and maintain their claim is available via the Freephone Universal
Credit helpline. The Universal Credit Service Centre will establish the best means
of support available, and in exceptional circumstances, a home visit can be arranged
to support a claimant in making and maintaining their claim.</p>
|
|
