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<p>All Catering and Retail Services staff, with the exception of staff grade A and
above, receive a share of gratuities and function service charges, including those
paid on debit and credit cards. The formula for working out the share for each permanent
member of staff is based on contracted hours. Gratuities are distributed three times
a year through payroll after deductions for National Insurance and income tax. A proportion
of gratuities and function service charges is paid to zero hour staff (none of whom
has a contractual exclusivity clause) split on a pro-rata basis according to the number
of hours they have worked.</p><p> </p>
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