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<p>Freeholders have recourse to a number of procedures to help settle a complaint.
An initial complaint can be made through their common management scheme's complaints
procedure. If necessary, complaints can be escalated through one of the following
ombudsman schemes: Ombudsman Services: Property, Property Redress Scheme, and The
Property Ombudsman. Ultimately, a complaint can be settled through the courts.</p><p>As
part of the response to the consultation 'Tackling unfair practices in the leasehold
market' the Government committed to legislate to ensure that freeholders who pay charges
for the maintenance of communal areas and facilities on a private or mixed use estate
can access equivalent rights as leaseholders to challenge their reasonableness. We
will bring forward the necessary legislation as soon as parliamentary time allows.</p>
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