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1001451

registered interest
date	05/11/2018
answering body	Ministry of Housing, Communities and Local Government
answering dept id	7
answering dept short name	Housing, Communities and Local Government
answering dept sort name	Housing, Communities and Local Government
hansard heading	Leasehold: Unfair Practices
house id	1
legislature	25259 pref label House of Commons
question text	What steps his Department is taking to tackle unfair practices in the leasehold system.
tabling member constituency	Congleton
tabling member printed	Fiona Bruce
uin	907448
answer	answer is ministerial correction date of answer 05/11/2018 answer text <p>The Government is very clear that unjust practices in leasehold must come to an end. We have committed to banning new leasehold houses and restricting ground rents on future leases to a peppercorn. We launched our consultation on the details of these proposals on 15 October.</p> answering member constituency South Derbyshire answering member printed Mrs Heather Wheeler question first answered 05/11/2018 17:28:44 answering member 4053 label Biography information for Mrs Heather Wheeler
tabling member	3958 label Biography information for Fiona Bruce

943870

registered interest
date	18/07/2018
answering body	Ministry of Housing, Communities and Local Government
answering dept id	7
answering dept short name	Housing, Communities and Local Government
answering dept sort name	Housing, Communities and Local Government
hansard heading	Freehold
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Housing, Communities and Local Government, what recourse to complaint freeholders have who pay into a common management scheme that is badly managed.
tabling member constituency	Congleton
tabling member printed	Fiona Bruce
uin	165534
answer	answer is ministerial correction date of answer 23/07/2018 answer text <p>Freeholders have recourse to a number of procedures to help settle a complaint. An initial complaint can be made through their common management scheme's complaints procedure. If necessary, complaints can be escalated through one of the following ombudsman schemes: Ombudsman Services: Property, Property Redress Scheme, and The Property Ombudsman. Ultimately, a complaint can be settled through the courts.</p><p>As part of the response to the consultation 'Tackling unfair practices in the leasehold market' the Government committed to legislate to ensure that freeholders who pay charges for the maintenance of communal areas and facilities on a private or mixed use estate can access equivalent rights as leaseholders to challenge their reasonableness. We will bring forward the necessary legislation as soon as parliamentary time allows.</p> answering member constituency South Derbyshire answering member printed Mrs Heather Wheeler question first answered 23/07/2018 16:56:20 answering member 4053 label Biography information for Mrs Heather Wheeler
tabling member	3958 label Biography information for Fiona Bruce

934243

registered interest
date	03/07/2018
answering body	Ministry of Housing, Communities and Local Government
answering dept id	7
answering dept short name	Housing, Communities and Local Government
answering dept sort name	Housing, Communities and Local Government
hansard heading	Housing: Management
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Housing, Communities and Local Government, what recourse to action residents have in relation to builders who having part-developed a freehold site appoint a management company that unsatisfactorily administers the common parts of that site; and whether there is an equivalent of the Leasehold Advisory Service from which freeholders can seek help.
tabling member constituency	Congleton
tabling member printed	Fiona Bruce
uin	160176
answer	answer is ministerial correction date of answer 09/07/2018 answer text <p>The Government is committed to promoting fairness and transparency for leaseholders and freeholders and ensuring that consumers are protected from abuse and poor service.</p><p><br>There are a number of ways to take action against a poor managing agent. Freeholders can make a formal complaint through their managing agent’s own complaints procedure. A complaint can also be made to one of the Government-recognised redress scheme. By law all property agents are required to belong to one of the following three redress schemes: Ombudsman Services Property, Property Redress Scheme and The Property Ombudsman.</p><p><br>To provide additional protections, on 21 December 2017, we set out a package of measures to tackle abuses and unfair practices in the leasehold market. This includes legislation to ensure that freeholders who pay charges for the maintenance of communal areas and facilities on a private or mixed use estate, can access equivalent rights as leaseholders to challenge the reasonableness of service charges.</p><p><br>On 1 April, we published the response to our recent call for evidence on <em>protecting consumers in the letting and managing agent market</em>. Proposals include establishing a working group to consider how fees such as service charges should be presented to consumers and to explore the best means to challenge fees which are unjustified.</p> answering member constituency South Derbyshire answering member printed Mrs Heather Wheeler question first answered 09/07/2018 15:20:53 answering member 4053 label Biography information for Mrs Heather Wheeler
tabling member	3958 label Biography information for Fiona Bruce