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<p>Over the 7 year period from 07/08 to 13/14 there is an annual c£3m productivity
improvement a year on average.</p><p> </p><p>HM Revenue and Customs is in the process
of preparing a Business Case to manage the end of the Aspire contract in June 2017.</p><p>
</p><p>HMRC has one of the largest outsourced IT contracts in the world, enabling
us to deliver a very wide range of services to more than 50 million customers.</p><p>
</p><p>We are committed to delivering all this for the minimum cost to the taxpayer.
As the NAO report recognises, the Aspire contract helped the department to collect
almost £506 billion for the UK in the last year alone as well as improving services
to customers.</p><p> </p><p>The NAO also recognises the progress that HMRC has made
over the last two years in developing in-house technical skills, so that we are less
dependent on external suppliers. For instance, we recently opened a new Digital Delivery
Centre in Newcastle as part of our Digital transformation programme.</p><p> </p><p>We
will continue to improve the performance of the contract over the next three years.</p><p>
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