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<p>On complaints made by patients and carers, we have worked closely with the Parliamentary
and Health Service Ombudsman on their work to develop the NHS Complaint Standards.
These standards set out how National Health Service organisations that handle NHS
complaints, such as NHS England, should approach complaint handling to ensure they
are handled and resolved effectively.</p><p>On complaints made by staff, NHS England
has published information about how people can speak to NHS England’s Freedom to Speak
Up Team. Whilst there is a network of over 1,000 local Freedom to Speak Up Guardians
across healthcare in England to support staff in speaking up, the information published
by NHS England makes it clear that staff across the NHS can speak up to NHS England
about anything that gets in the way of patient care, or affects their working life.
My Rt hon. Friend, the Secretary of State for Health and Social Care speaks regularly
to NHS England about its performance, responsibilities, and activity, including complaints.</p>
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