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<p>Customers in the No Work Related Requirements Group, for example those with a severe
mental health condition or disability, are not subject to conditionality requirements
and therefore not subject to sanctions.</p><p> </p><p>Customers are only ever sanctioned
if they fail to meet their agreed requirements without good reason and they are given
every opportunity to explain why they failed to meet their agreed conditionality requirement
before a decision is made. We recognise the importance of understanding how a mental
health condition impacts someone’s ability to search for or prepare for work and Claimant
Commitments are set in discussion with the claimant and tailored to their capability
and circumstances, making them realistic and achievable.</p>
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