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<p /> <p /> <p>The Department's contracts with Atos Healthcare and Capita for the
delivery of assessments for Personal Independence Payment include a full set of service
level agreements setting out the Department's expectations for service delivery, including
quality of assessments and the number of days to provide advice to the Department.
We are closely monitoring their progress and are taking action to drive up performance
where this does not meet the required standards.</p><p>We are aware that, in many
cases, it is taking longer than we would like for claimants to have their assessments
with Capita and Atos Healthcare. To ensure they deliver we are working closely with
our suppliers to speed up the process for claimants.</p><p>By the autumn, we expect
no one to be waiting for an assessment for longer than 26 weeks and by the end of
the year, we expect no one will be waiting longer than 16 weeks.</p>
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