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<p>DWP is actively taking steps to increase staff capability and raising awareness
of the mental health difficulties that may be experienced by our customers, ensuring
they can be directed to further support at any stage of the claimant journey.</p><p>
</p><p>We continually review our learning alongside external experts and psychologists
to enhance the mental health training offer. The learning is mandatory and aims to
help our colleagues better support claimants who may present with mental health issues/unexpected
behaviour by exploring their impact on customers, the steps needed to build relationships
and learning how to respond appropriately to customers’ needs.</p><p> </p><p>All colleagues
in customer contact roles will receive this learning by March 2025, and the learning
is included in new entrant learning for colleagues in these roles. As of the end of
February 2024, we have delivered the learning to 62,291 colleagues, with a further
20,399 colleagues due to receive the learning before the rollout is completed.</p><p>
</p><p>All DWP colleagues have access to support and resources relating to mental
health.</p>
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