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<p>G4S now provide the initial call service facility for Pension Credit. The contract
with CAPITA ended in September 2018.</p><p><strong> </strong></p><p>The Department
has provided a comprehensive package of training material regarding the mixed age
couple policy change to Pension Credit claim processing agents and call centre staff,
who provide the initial Pension Credit ‘triage’ function. The training material specifically
includes guidance on handling backdated claims to Pension Credit for mixed age couples,
including highlighting the deadline of 13 August to potential claimants for making
a backdated claim.</p>
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