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1010208

registered interest
date	19/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people applied (a) successfully and (b) unsuccessfully for short term benefit advance or advance payments in the most recent 12 months for which data are available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	192730
answer	answer is ministerial correction date of answer 18/12/2018 answer text <p>Around 60% of eligible new claims to Universal Credit received an advance in October 2018. Subject to some fluctuation, this has been broadly consistent for every month for which the data has been requested.</p><p> </p><p>There were 98,250 Short Term Benefit Advances for Employment and Support Allowance, Incapacity Benefit, Jobseeker’s Allowance and Income Support awarded to individual national insurance numbers in Great Britain between January and December 2017. On the number of applications, this information is not readily available and could only be provided at disproportionate cost.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 18/12/2018 17:31:51 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	478 label Biography information for Lord Field of Birkenhead

1010212

registered interest
date	19/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the (a) shortest, (b) longest and (c) average waiting times for calls to each of her Department's benefit telephone lines were in each of the last 18 months for which data are available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	192734
answer	answer is ministerial correction date of answer 04/12/2018 answer text <p>The table below provides the average waiting times for the benefit telephone lines for comparison with PQ<a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2018-05-08/141701/" target="_blank">141701</a>.</p><p> </p><p>The information is for the most recent 18 month period in which data is available for, May 2017 to October 2018.</p><p> </p><p>We are aware of a potential issue, which is being investigated, whereby a call could be terminated by a customer but potentially remain in the system and continue to be recorded as a ‘live call’. This issue produces statistical anomalies which impact on the reliability of the data available.</p><p> </p><p>Average Speed of Answer</p><p> </p><table><tbody><tr><td><p> </p></td><td><p>Last 18 Months</p></td><td><p>October 2018</p></td></tr><tr><td><p>National DLA Adult</p></td><td><p>00:03:26</p></td><td><p>00:04:51</p></td></tr><tr><td><p>Employment and Support Allowance Enquiry</p></td><td><p>00:15:19</p></td><td><p>00:11:30</p></td></tr><tr><td><p>Jobseekers Allowance Enquiry English</p></td><td><p>00:08:51</p></td><td><p>00:03:43</p></td></tr><tr><td><p>Income Support Enquiry</p></td><td><p>00:08:38</p></td><td><p>00:11:07</p></td></tr><tr><td><p>Jobcentre Enquiry Line</p></td><td><p>00:06:05</p></td><td><p>00:04:48</p></td></tr><tr><td><p>Personal Independence Payment</p></td><td><p>00:05:31</p></td><td><p>00:06:46</p></td></tr><tr><td><p>Universal Credit Live Service</p></td><td><p>00:09:17</p></td><td><p>00:16:26</p></td></tr><tr><td><p>Universal Credit Full Service</p></td><td><p>00:05:01</p></td><td><p>00:03:58</p></td></tr></tbody></table><p> </p><p>The information requested regarding the shortest and longest wait time could only be provided at disproportionate cost.</p><p> </p><p>Please Note:</p><p> </p><p>Data Source: BT - OPMIS and Historical Management Information (GI2 – HMI)</p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 04/12/2018 16:33:04 answering member 4105 label Biography information for Justin Tomlinson
tabling member	478 label Biography information for Lord Field of Birkenhead

1010330

registered interest
date	19/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate her Department has made of the effect of delaying managed migration of existing social security claimants to universal credit on the cost to the public purse of universal credit transitional protection; and whether those estimates constitute a saving to the public purse.
tabling member constituency	Kensington
tabling member printed	Emma Dent Coad
uin	192949
answer	answer is ministerial correction date of answer 13/12/2018 answer text <p>It is not possible to disaggregate the spending impact of delaying managed migration. HM Treasury did publish an overall spending impact of the budget changes, which can be accessed at:</p><p> </p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/752208/Budget_2018_policy_costings_PDF.pdf" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/752208/Budget_2018_policy_costings_PDF.pdf</a>.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 13/12/2018 14:47:53 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4683 label Biography information for Emma Dent Coad