| answer text |
We have applied no sanctions against London Midland in regard to performance on the
Birmingham Cross City line; we do not disaggregate performance by the train operators
to that level. In the autumn of 2012 London Midland experienced a high number of cancellations,
largely due to issues with availability of train crew. As a result, they breached
the terms of their Franchise Agreement, and a remedial plan and package of benefits
was agreed with the Department. As the Secretary of State for Transport announced
to the House on 20 December 2012, this package included passenger benefits of: 500,000
discounted tickets, free travel for season ticket holders (worth up to c.£5.4m), capital
investment, and additional driver training investment worth a combined £6.25m
|
 |
