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<p>The Government recognises the challenges businesses and consumers are experiencing
regarding refunds for cancelled holidays and flights. Airlines are working hard to
answer the high call volumes and to process the very large number of applications
for refunds.</p><p> </p><p>The Government appreciates the distress and frustration
consumers may be experiencing. The Department for Transport is in regular conversation
with UK airlines and working closely with the sector, the regulator and consumer groups
to help ensure airlines deliver on their commitments.</p><p> </p><p>The Civil Aviation
Authority wrote to UK airlines and some non-EU carriers last week to emphasise their
approach on the issue of refunds and setting out their expectation that airlines make
refunds in a reasonable period.</p><p> </p>
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