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1715928

registered interest
date	07/05/2024
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Standards
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government how many signal failures there were on the rail system in the last year for which data are available; and how the rate of failure in the UK compares with rail systems in other leading countries.
tabling member printed	Lord Birt
uin	HL4378
answer	answer is ministerial correction date of answer 16/05/2024 answer text <p><strong> </strong></p><p>The Network Rail metric for signalling failures indicates there were 2,936 signal failures on the rail system in Great Britain for the period 2023 to 2024. Network Rail does not hold data on how the rate of signal failures compares with other countries.</p> answering member printed Lord Davies of Gower question first answered 16/05/2024 15:42:58 answering member 4499 label Biography information for Lord Davies of Gower
tabling member	2533 label Biography information for Lord Birt

663163

registered interest
date	21/12/2016
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Compensation
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what steps they are taking to ensure that train operating companies offer compensation for delays and cancellations in cash rather than in vouchers.
tabling member printed	Baroness Randerson
uin	HL4378
answer	answer is ministerial correction date of answer 09/01/2017 answer text <p>National Rail Conditions of Carriage were amended in July 2015, providing passengers with the right to claim compensation in cash rather than only vouchers. Passengers want to be able to claim compensation quickly and simply and that includes getting the payment in the form that suits them best.</p><p> </p><p>From 1 October 2016, under the Consumer Rights Act 2015, where a delay was caused by a fault of the train company, passengers are entitled to payment by the same means as the ticket was paid for unless the passenger agrees to another payment method.</p> answering member printed Lord Ahmad of Wimbledon question first answered 09/01/2017 13:17:00 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
tabling member	4230 label Biography information for Baroness Randerson