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<p>The Department requires franchised operators to cooperate with each other to ensure
that overall, the needs of passengers are met. This includes a requirement to offer
a reasonable pattern of service such that connections between services can be made.
Where specific connections are identified as being particularly important, the Department
may specify their inclusion in franchise bids. Where a connection is required, a balance
needs to be struck between allowing sufficient time to change trains, including during
delays and maintaining an acceptable end to end journey time.</p>
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