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385317

registered interest
date	24/06/2015
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driving Licences
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what advance publicity was given before 8 June of the Driver and Vehicle Licensing Agency telephone number so those drivers who do not wish to use the online service can use it; and what is that number.
tabling member printed	Lord Morris of Aberavon
uin	HL800
answer	answer is ministerial correction date of answer 08/07/2015 answer text <p>On 12 May, the Driver and Vehicle Licensing Agency (DVLA) published the View Driving Licence Assisted Digital telephone number (0300 083 0013) on the Abolition of the Counterpart campaign page on GOV.UK. This informed members of the public about their options for generating a driving licence check code.</p><p> </p><p>From 19 May, customers telephoning the DVLA’s general enquiry line have been redirected to the new service through the automated telephone system.</p><p> </p> answering member printed Lord Ahmad of Wimbledon question first answered 08/07/2015 11:37:53 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
tabling member	565 label Biography information for Lord Morris of Aberavon

385318

registered interest
date	24/06/2015
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driving Licences
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what publicity was given before 8 June to the abolition of the paper counterpart to the photocard driving licence.
tabling member printed	Lord Morris of Aberavon
uin	HL801
answer	answer is ministerial correction date of answer 08/07/2015 answer text <p>The Driver and Vehicle Licensing Agency (DVLA) utilised media, online and direct mail channels to inform customers and businesses about the abolition of the paper counterpart to the photocard driving licence. The DVLA also engaged directly with trade organisations and car hire companies who may need to check the status of drivers. Since March 2015, the DVLA has written directly to 640,000 professional bus and lorry drivers and sent information to around a million drivers each month with driving licence renewals. Information on GOV.UK about the change has been viewed more than 3.2 million times.</p> answering member printed Lord Ahmad of Wimbledon question first answered 08/07/2015 11:38:28 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
tabling member	565 label Biography information for Lord Morris of Aberavon

349536

registered interest
date	10/06/2015
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driving Licences
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what consideration they have given to the difficulties caused by recent changes in policies relating to the issuing of driving licences to elderly motorists and other motorists who either do not use the internet or do not have easy access to the internet.
tabling member printed	Lord Morris of Aberavon
uin	HL405
answer	answer is ministerial correction date of answer 17/06/2015 answer text <p>The Driver and Vehicle Licensing Agency (DVLA) has introduced a number of services for drivers and others to obtain the information that was previously held on the paper counterpart to the driving licence. These include an online service, which is available 24 hours a day, seven days a week.</p><p> </p><p>Drivers who cannot or do not wish to use the online service can telephone the DVLA to obtain a code which will allow them to share their driving licence details if they wish to do so. Drivers can also give permission to the DVLA for certain information from their record to be given verbally over the telephone to a nominated person or organisation.</p><p> </p> answering member printed Lord Ahmad of Wimbledon question first answered 17/06/2015 12:01:32 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
tabling member	565 label Biography information for Lord Morris of Aberavon

349539

registered interest
date	10/06/2015
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driving Licences
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what advance publicity was made to advertise recent driving licence policy changes at the Driver and Vehicle Licensing Agency.
tabling member printed	Lord Morris of Aberavon
uin	HL408
answer	answer is ministerial correction date of answer 17/06/2015 answer text <p>The Driver and Vehicle Licensing Agency (DVLA) utilised media, online and direct mail channels to inform customers and businesses about the abolition of the paper counterpart to the photocard driving licence. The DVLA also engaged directly with trade organisations and car hire companies who may need to check the status of drivers. Since March 2015, the DVLA has written directly to 640,000 professional bus and lorry drivers and sent information to around a million drivers each month with driving licence renewals. Information on GOV.UK about the change has been viewed more than 2.6 million times and DVLA representatives took part in 40 pre-planned broadcast interviews on 8 June, the day the change was introduced.</p> answering member printed Lord Ahmad of Wimbledon question first answered 17/06/2015 12:05:44 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
tabling member	565 label Biography information for Lord Morris of Aberavon