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1084462

registered interest
date	08/03/2019
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Southern
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what proportion of trains have run without second member of staff for (a) all and (b) part of the service on GTR Southern Railway services in (a) 2016, (b) 2017 and (c) 2018.
tabling member constituency	Brighton, Kemptown
tabling member printed	Lloyd Russell-Moyle
uin	230103
answer	answer is ministerial correction date of answer 13/03/2019 answer text <p>Driver Controlled Operation (DCO) was rolled out on Southern from January 2017. Operationally this means that drivers open and close the doors of the train – a modern and safe way of working. What this means for passengers is that they now have dedicated customer service staff (an on-board supervisor, or OBS) on every train that previously had a conductor. Should an OBS - at short notice - not be able to meet the train, then the train is no longer cancelled, as it would have been with a conductor.</p><p> </p><p>In 2016, no Southern services ran without a scheduled second member of staff on board. However, 8,119 trains were cancelled in 2016 because there was no conductor. This is because trains which are scheduled to run with a conductor cannot be run without a second qualified person on board.</p><p> </p><p>In 2017, 1.6% of Southern services scheduled to run with an OBS ran without an OBS for their whole journey, and 2.2% ran without an OBS for part of their journey.</p><p> </p><p>In 2018, 0.4% of Southern services scheduled to run with an OBS ran without an OBS for their whole journey, and 1.0% ran without an OBS for part of their journey.</p><p> </p><p>In the figures for January and February 2019, 0.1% of Southern services scheduled to run with an OBS ran without an OBS for their whole journey, and 0.5% ran without an OBS for part of their journey.</p><p> </p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 13/03/2019 14:45:10 answering member 3996 label Biography information for Andrew Jones
tabling member	4615 label Biography information for Lloyd Russell-Moyle

1077702

registered interest
date	26/02/2019
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Taxis: Guide Dogs
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, if the Government will publish a timeframe for the introduction of legislation to address discrimination against guide dog owners using taxis.
tabling member constituency	Brighton, Kemptown
tabling member printed	Lloyd Russell-Moyle
uin	226194
answer	answer is ministerial correction date of answer 05/03/2019 answer text <p>It is already illegal for a taxi or private hire driver to refuse carriage to a passenger on the grounds that they are accompanied by an assistance dog. Responsibility for ensuring that drivers understand their legal duties, and for taking action against those alleged to have acted discriminatorily, rests with local licensing authorities.</p><p> </p> answering member constituency Wealden answering member printed Ms Nusrat Ghani question first answered 05/03/2019 13:16:13 answering member 4460 label Biography information for Ms Nusrat Ghani
tabling member	4615 label Biography information for Lloyd Russell-Moyle

1058729

registered interest
date	11/02/2019
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Thameslink, Southern and Great Northern Rail Franchise
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what decisions his Department has taken on the next Thameslink, Southern and Great Northern franchise; and if he will make a statement.
tabling member constituency	Brighton, Kemptown
tabling member printed	Lloyd Russell-Moyle
uin	219532
answer	answer is ministerial correction date of answer 14/02/2019 answer text <p>The Department has started considering the future of the Thameslink, Southern, and Great Northern franchise (TSGN). We are working closely with the Williams Rail Review, which is examining the most appropriate organisational and commercial models for the future of the rail industry. As a result, a decision will not be made regarding the future of TSGN before the Review findings are published in Autumn 2019.</p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 14/02/2019 14:54:14 answering member 3996 label Biography information for Andrew Jones
tabling member	4615 label Biography information for Lloyd Russell-Moyle

1000302

registered interest
date	02/11/2018
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Fares
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, pursuant to the Answer of 2 November to Question 185132, Railways: Fares, on what date his Department was first notified of the roll-out.
tabling member constituency	Brighton, Kemptown
tabling member printed	Lloyd Russell-Moyle
uin	187387
answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>The Department was notified the day before it was announced publicly.</p> answering member constituency Wealden answering member printed Ms Nusrat Ghani question first answered 12/11/2018 17:21:28 answering member 4460 label Biography information for Ms Nusrat Ghani
tabling member	4615 label Biography information for Lloyd Russell-Moyle

997339

registered interest
date	29/10/2018
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Concessions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, when his Department was informed by the Rail Delivery Group of the expanded roll-out of the 26-30 railcard.
tabling member constituency	Brighton, Kemptown
tabling member printed	Lloyd Russell-Moyle
uin	185132
answer	answer is ministerial correction date of answer 02/11/2018 answer text <p>The Rail Delivery Group oversaw the trial and implementation of the 26-30 Railcard. Officials meet regularly with Rail Delivery Group colleagues, and were notified of the expanded roll-out of the railcard before it was announced publicly.</p> answering member constituency Orpington answering member printed Joseph Johnson question first answered 02/11/2018 12:58:18 answering member 4039 label Biography information for Lord Johnson of Marylebone
tabling member	4615 label Biography information for Lloyd Russell-Moyle

997356

registered interest
date	29/10/2018
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Compensation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, pursuant to the Answer of 13 September 2018 to Question 169712 on Railways: Franchises, whether his Department has any requirements in place to ensure that applications for delay repay or other compensation provisions are (a) user friendly and (b) not unreasonably burdensome.
tabling member constituency	Brighton, Kemptown
tabling member printed	Lloyd Russell-Moyle
uin	185134
answer	answer is ministerial correction date of answer 02/11/2018 answer text <p>The majority of Department for Transport (DfT) franchisees are now under a contractual obligation to ensure that the claims process is user- friendly and not unreasonably burdensome: they are required to use all reasonable endeavours to make passengers aware of their right to claim compensation, by means such as making appropriate announcements on trains and making claims forms readily available, including on the franchisee’s website. The Government already requires new franchises to use technology to inform passengers pro-actively that they are entitled to claim, using Apps, email and onboard announcements.</p><p> </p><p>The Department will also continue to monitor and report on TOCs’ performance in making the claim process easier for passengers. In March this year, research conducted by Transport Focus on behalf of the Department for Transport highlighted that passenger satisfaction with the claim process has increased and that claims are also being dealt with more quickly, with 67% now resolved within two weeks compared to 48% in 2016. [<a href="https://www.gov.uk/government/publications/rail-delays-and-compensation-2018" target="_blank">https://www.gov.uk/government/publications/rail-delays-and-compensation-2018</a>]</p> answering member constituency Orpington answering member printed Joseph Johnson question first answered 02/11/2018 12:55:29 answering member 4039 label Biography information for Lord Johnson of Marylebone
tabling member	4615 label Biography information for Lloyd Russell-Moyle

964164

registered interest
date	03/09/2018
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Franchises
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, whether his Department requires operators of rail franchises to have a standard claims policy for delayed trains.
tabling member constituency	Brighton, Kemptown
tabling member printed	Lloyd Russell-Moyle
uin	169712
answer	answer is ministerial correction date of answer 13/09/2018 answer text <p>The minimum standards for delay compensation are set out in the National Rail Conditions of Travel (NRCoT). Franchised Train Operating Companies (TOCs) are required to have in place a Passenger’s Charter which includes their specific arrangements for compensation for passengers, with most franchised TOCs offering more than the NRCoT minimum.</p><p> </p><p>The Department for Transport has improved the compensation offer by introducing the Delay Repay scheme on all franchises that have been awarded since 2007. Delay Repay is now in place on the majority of franchised TOCs and provides compensation of at least 50% of the ticket price for delays to journeys of 30 minutes or more, whatever the cause of the delay or cancellation and whatever the type of ticket. The Department has further improved the compensation offer by introducing Delay Repay for delays of 15 minutes or more. This now operates on GTR, South Western, West Midlands and c2c and is being introduced on other franchises as these come up for renewal.</p> answering member constituency Orpington answering member printed Joseph Johnson question first answered 13/09/2018 08:51:20 answering member 4039 label Biography information for Lord Johnson of Marylebone
tabling member	4615 label Biography information for Lloyd Russell-Moyle

934328

registered interest
date	03/07/2018
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Thameslink, Southern and Great Northern Rail Franchise
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, pursuant to the Answer of 27 April 2018 to Question 137644, on Thameslink, Southern and Great Northern Rail Franchise, what the planned publication date is for the second remedial plan.
tabling member constituency	Brighton, Kemptown
tabling member printed	Lloyd Russell-Moyle
uin	160340
answer	answer is ministerial correction date of answer 06/07/2018 answer text <p>The Department’s current priority is restoring a reliable service on Govia Thameslink Railway services. The second remedial plan will be published in due course.</p> answering member constituency Orpington answering member printed Joseph Johnson question first answered 06/07/2018 12:07:22 answering member 4039 label Biography information for Lord Johnson of Marylebone
tabling member	4615 label Biography information for Lloyd Russell-Moyle

905612

registered interest
date	16/05/2018
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Concessions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, whether it remains the Government's policy to roll-out the 26-30 year railcard scheme throughout the UK.
tabling member constituency	Brighton, Kemptown
tabling member printed	Lloyd Russell-Moyle
uin	144971
answer	answer is ministerial correction date of answer 21/05/2018 answer text <p>This Government is committed to introducing discounted travel options for young people. The 26-30 railcard is currently being tested through an industry-led trial. The Rail Delivery Group is overseeing this trial and the railcard’s implementation. This was announced as part of the Budget by the Chancellor in November 2017 and the Government continues to monitor the progress of this trial. We await further detail from the industry on how a national roll of the railcard can best be delivered.</p> answering member constituency Orpington answering member printed Joseph Johnson question first answered 21/05/2018 16:35:52 answering member 4039 label Biography information for Lord Johnson of Marylebone
tabling member	4615 label Biography information for Lloyd Russell-Moyle

890507

registered interest
date	24/04/2018
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Thameslink, Southern and Great Northern Rail Franchise
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, whether the second remedial plan for the Thameslink, Southern and Great Northern franchise will be published before the new timetable is introduced in May 2018.
tabling member constituency	Brighton, Kemptown
tabling member printed	Lloyd Russell-Moyle
uin	137644
answer	answer is ministerial correction date of answer 27/04/2018 answer text <p>Changes which the second remedial plan agreement makes to the TSGN Franchise Agreement will be incorporated and published on the GOV.UK website in due course. Certain provisions may be exempt from disclosure in accordance with the provisions of the Freedom of Information Act.</p> answering member constituency Orpington answering member printed Joseph Johnson question first answered 27/04/2018 10:29:02 answering member 4039 label Biography information for Lord Johnson of Marylebone
tabling member	4615 label Biography information for Lloyd Russell-Moyle