| answer text |
<p>Driver Controlled Operation (DCO) was rolled out on Southern from January 2017.
Operationally this means that drivers open and close the doors of the train – a modern
and safe way of working. What this means for passengers is that they now have dedicated
customer service staff (an on-board supervisor, or OBS) on every train that previously
had a conductor. Should an OBS - at short notice - not be able to meet the train,
then the train is no longer cancelled, as it would have been with a conductor.</p><p>
</p><p>In 2016, no Southern services ran without a scheduled second member of staff
on board. However, 8,119 trains were cancelled in 2016 because there was no conductor.
This is because trains which are scheduled to run with a conductor cannot be run without
a second qualified person on board.</p><p> </p><p>In 2017, 1.6% of Southern services
scheduled to run with an OBS ran without an OBS for their whole journey, and 2.2%
ran without an OBS for part of their journey.</p><p> </p><p>In 2018, 0.4% of Southern
services scheduled to run with an OBS ran without an OBS for their whole journey,
and 1.0% ran without an OBS for part of their journey.</p><p> </p><p>In the figures
for January and February 2019, 0.1% of Southern services scheduled to run with an
OBS ran without an OBS for their whole journey, and 0.5% ran without an OBS for part
of their journey.</p><p> </p>
|
|
