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<p>The Civil Aviation Authority (CAA) sets targets and financial incentives on NATS
(En Route) Plc’s service quality for three measures related to delays - average delay,
peak delay and delay impact score and one environmental measure relating to flight
efficiency. In the Reference Period (RP) 2 period (2015-2019), penalties were applied
in relation to NERL’s delay performance for both 2016 (£0.42 million) and 2018 (£0.26
million) where it contributed to delays that were above its target levels.</p><p><strong>
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