| answer text |
<p>Energy suppliers are obligated under licence conditions to ensure their customers’
smart meters continue to function. Ofgem is responsible for regulating energy suppliers
against their obligations. The Department is actively working with suppliers to increase
the number operating in smart mode.</p><p> </p><p>Around 92% of smart meters are operating
as they should. Smart meters not operating in smart mode will continue to record consumption
accurately like a traditional meter, with meter readings taken manually to ensure
billing on the basis of actual energy use.</p><p> </p><p>Government encourages any
consumer experiencing a loss of smart services to speak to their supplier for further
advice and remedy.</p>
|
 |
