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1490658
registered interest false more like this
date less than 2022-07-19more like thismore than 2022-07-19
answering body
Department for Digital, Culture, Media and Sport more like this
answering dept id 10 more like this
answering dept short name Digital, Culture, Media and Sport more like this
answering dept sort name Digital, Culture, Media and Sport more like this
hansard heading Mobile Phones: Fraud more like this
house id 1 more like this
legislature
25259
pref label House of Commons remove filter
question text To ask the Secretary of State for Digital, Culture, Media and Sport, whether her Department has received representations on unauthorised text messages causing charges for consumers. more like this
tabling member constituency Erith and Thamesmead more like this
tabling member printed
Abena Oppong-Asare more like this
uin 40015 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2022-07-25more like thismore than 2022-07-25
answer text <p>DCMS regularly engages with industry, regulators and other government departments on the issue of nuisance communications, including unsolicited marketing communications.</p><p>Services which charge consumers for receiving text messages (premium SMS) are regulated by the Phone-paid Services Authority (PSA). In 2019, the PSA took enforcement action against companies for misleading and charging consumers for services without their consent, and introduced new rules to require a two-stage approval process before taking out a new subscription service. The PSA also extended these requirements to one-off purchases in their <a href="https://psauthority.org.uk/-/media/Files/PSA/00NEW-website/For-business/Code-guidance-and-compliance/Code-of-Practice/PSA_Code_of_Practice_15th_18-05-2022.ashx" target="_blank">2021 Code of Practice.</a></p><p>Under the Privacy and Electronic Communications Regulations 2003 (PECR), organisations must not send unauthorised marketing text messages to individuals without their prior consent, and consumers must be able to opt-out of future messaging, free of charge except for the cost of the initial transmission of refusal.</p><p>If consumers are concerned about receiving unauthorised marketing texts, they can report these to the <a href="https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/" target="_blank">Information Commissioner’s Office</a>. In relation to SMS charging, we would encourage people to contact the <a href="https://psauthority.org.uk/For-Consumers/Report-an-Issue" target="_blank">PSA </a>to seek advice.</p>
answering member constituency Boston and Skegness more like this
answering member printed Matt Warman more like this
question first answered
less than 2022-07-25T14:13:22.447Zmore like thismore than 2022-07-25T14:13:22.447Z
answering member
4361
label Biography information for Matt Warman more like this
tabling member
4820
label Biography information for Abena Oppong-Asare more like this