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759650
registered interest false more like this
date less than 2017-09-12more like thismore than 2017-09-12
answering body
Department for Digital, Culture, Media and Sport more like this
answering dept id 10 more like this
answering dept short name Digital, Culture, Media and Sport more like this
answering dept sort name Digital, Culture, Media and Sport more like this
hansard heading Telecommunications: Misrepresentation more like this
house id 1 remove filter
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Digital, Culture, Media and Sport, pursuant to the Answer of 11 September 2017 to Question 8813, on telecommunications: misrepresentation, whether informed consent applies for the duration of the contract; and how informed consent applies to people who may become classified as vulnerable during the contract period. more like this
tabling member constituency Newcastle upon Tyne Central more like this
tabling member printed
Chi Onwurah more like this
uin 10116 remove filter
answer
answer
is ministerial correction false more like this
date of answer less than 2017-10-09more like thismore than 2017-10-09
answer text <p>Ofcom currently has rules in place which ensure that where communication providers make modifications to contractual terms which are likely to be of material detriment to a subscriber, they notify the subscriber of the modification and their ability to terminate the contract without penalty if the proposed modification is not acceptable.</p><p>In terms of identifying whether a customer is vulnerable, the communications provider would need to be made aware of the change in the consumer's circumstances either by the customer or a third party if they were authorised to act on their behalf.</p><p>Ofcom has now proposed, as part of its review of General Conditions of Entitlement, that all communications providers must comply with the introduction of a new condition on vulnerability which would require communication providers to take reasonable steps to identify vulnerable customers.</p> more like this
answering member constituency West Suffolk more like this
answering member printed Matt Hancock more like this
question first answered
less than 2017-10-09T10:19:04.933Zmore like thismore than 2017-10-09T10:19:04.933Z
answering member
4070
label Biography information for Matt Hancock more like this
tabling member
4124
label Biography information for Chi Onwurah more like this