| answer text |
<p>The Consumer Green Paper was published on 11 April. It seeks views on how to ensure
that modern consumer markets work for all, both now and in the future, including in
the telecoms sector. Government will consider the responses to the Consumer Green
Paper and, working with independent regulators including Ofcom, will publish a response
detailing how they plan to further protect customers.</p><p> </p><p><del class="ministerial">Currently,
the Unfair Terms in Consumer Contracts Regulations 1999 protect broadband consumers
when they enter into contracts with a provider. Ofcom has the power to investigate
communicate providers' compliance.</del></p><p><ins class="ministerial">Currently,
contracts entered into on or after 1 October 2015 are covered by the unfair terms
in consumer contracts protections in the Consumer Rights Act 2015. There are also
protections under Ofcom rules (GC9.3) to ensure that conditions or procedures for
contract termination do not act as a disincentive against changing provider. Additionally,
Ofcom has the power to investigate communication providers' compliance and have an
open enforcement programme on early termination charges: https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/open-cases/cw_01199.</ins></p><p>
</p><p> </p>
|
|
