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<p>Pinnacle have completed the implementation of the Rectification Plan and are at
or above the minimum Acceptable Level of Performance (ALP) in all areas where they
have sole responsibility for delivery.</p><p>Performance has improved for both VIVO
and Amey in the key areas of response maintenance timeframes and reducing the backlog
of maintenance tasks, since the rectification plans were implemented in September
2022. However, there is still more work to do before VIVO and Amey are consistently
at the ALP.</p><p>The Department has set out an expectation that suppliers must demonstrate
they can sustain performance at or above the ALP before the rectification plans will
be considered to have succeeded. The Department has made it very clear that there
is still more to achieve before Service families are getting the level of service
that they are entitled to.</p>
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