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min date	2019-06-14
answer date	2022-09-22
min ddp created	2022-09-20T14:13:53.000Z
title	House of Commons Tabled Parliamentary Question 2022%2F23 51517

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1506714

registered interest

date

20/09/2022

answering body

Department for International Trade

answering dept id

202

answering dept short name

International Trade

answering dept sort name

International Trade

hansard heading

UK Trade with EU: Telephone Services

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for International Trade, how many callers to the Export Support Services Contact Centre took part in customer satisfaction surveys in each month between April 2022 and September 2022; and how many and what proportion of those callers said that they were satisfied with (a) the professionalism of the call handler and (b) the overall service they received.

tabling member constituency

Islington South and Finsbury

tabling member printed

Emily Thornberry

uin

51517

answer

is ministerial correction

date of answer

28/09/2022

answer text

<p>During Quarter 2 (April to June) 2022, 42% of users responded to the Helpline’s Customer Satisfaction survey. Of these, 88% said they were satisfied with the professionalism of the call handler, and 75% said they were satisfied with the overall service. During Quarter 3 (July to 20 September) 2022, 43% of users responded to the survey. Of these, 92% said they were satisfied with the professionalism of the call handler, and 80% said they were satisfied with the overall service.</p>

answering member constituency

Yeovil

answering member printed

Mr Marcus Fysh

question first answered

28/09/2022 15:01:09

answering member

4446

label	Biography information for Mr Marcus Fysh

tabling member

1536

label	Biography information for Emily Thornberry