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max ddp modified	2022-09-28T15:37:19.880Z
min date	2019-06-14
answer date	2022-09-22
registered interest	false
question text	To ask the Secretary of State for International Trade%2C how many and what proportion of calls to the Export Support Services Contact Centre resulted in an agent %28a%29 resolving the caller%E2%80%99s query using her Department%E2%80%99s scripts and knowledge bank and %28b%29 raising a complex query form and referring the caller to her Department%E2%80%99s digital enquiry team in each month between April 2022 and September 2022.

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Search Results

registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1506711

registered interest

date

20/09/2022

answering body

Department for International Trade

answering dept id

202

answering dept short name

International Trade

answering dept sort name

International Trade

hansard heading

UK Trade with EU: Telephone Services

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for International Trade, how many and what proportion of calls to the Export Support Services Contact Centre resulted in an agent (a) resolving the caller’s query using her Department’s scripts and knowledge bank and (b) raising a complex query form and referring the caller to her Department’s digital enquiry team in each month between April 2022 and September 2022.

tabling member constituency

Islington South and Finsbury

tabling member printed

Emily Thornberry

uin

51514

answer

is ministerial correction

date of answer

28/09/2022

answer text

In April, 48% (231) of enquiries were resolved using the knowledge bank, 57% (210) in May, 55% (196) in June, 50% (147) in July, 60% (163) in August and 56% (90) in September (to 20 September). In April, 44% (212) of customers were referred to the digital enquiry team, 37% (137) in May, 36% (126) in June, 44% (129) in July, 33% (88) in August and 36% (58) in September (to 20 September).

answering member constituency

Yeovil

answering member printed

Mr Marcus Fysh

question first answered

28/09/2022 14:48:29

answering member

4446

label	Biography information for Mr Marcus Fysh

tabling member

1536

label	Biography information for Emily Thornberry