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1506709

registered interest
date	20/09/2022
answering body	Department for International Trade
answering dept id	202
answering dept short name	International Trade
answering dept sort name	International Trade
hansard heading	UK Trade with EU: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for International Trade, how many and what proportion of calls received by the Export Support Services Contact Centre were about (a) imports and exports affected by the Russian invasion of Ukraine and (b) subsequent restrictions and sanctions imposed on trade with (i) Russia and (ii) Belarus in the period between 1 April 2022 and 30 September 2022.
tabling member constituency	Islington South and Finsbury
tabling member printed	Emily Thornberry
uin	51513
answer	answer is ministerial correction date of answer 28/09/2022 answer text <p>Between 01 April 2022 and 20 September 2022, there were 1,520 calls relating to imports and exports affected by the Russian invasion of Ukraine and subsequent sanctions imposed on Russia and Belarus.</p> answering member constituency Yeovil answering member printed Mr Marcus Fysh question first answered 28/09/2022 14:38:36 answering member 4446 label Biography information for Mr Marcus Fysh
tabling member	1536 label Biography information for Emily Thornberry

1506710

registered interest
date	20/09/2022
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Building Safety Fund
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, if he will make an assessment of whether construction costs for projects funded through the Building Safety Fund have changed since those applications were (a) submitted and (b) agreed; and whether his Department is taking steps to help ensure that rising costs do not delay the progress of remediation works.
tabling member constituency	Birmingham, Edgbaston
tabling member printed	Preet Kaur Gill
uin	51904
answer	answer is ministerial correction date of answer 28/09/2022 answer text <p>Applicants can only submit a full costs application to the Building Safety Fund once they have gone out to tender and have a preferred contractor to carry out the remediation works. At that point they must provide the required cost breakdown and their application will be assessed by the Department. If costs are assessed as acceptable an award of funding and grant funding agreement is issued. Applicants will also enter into a works contract with the main contractor, based on the costs agreed at tender from the contractor. We expect the works to start on site as soon as practically possible once contracts are signed.</p><p>Applicants to the Building Safety Fund are then required to manage the total eligible costs of remediation project within the grant awarded. We appreciate that circumstances can change and costs may increase because of unforeseen overruns or variations to contract scope. Where this happens applicants can submit an application for variations which will be considered by the Department. However, where construction contracts vary in the placement of liability in relation to variations and cost variation applications to the Building Safety Fund will only be permitted if the liability for the variation is the applicant's and not the contractor's. Guidance on variations under the Building Safety Fund can be found in the Building Safety Fund Application Guidance on gov.uk [at <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fguidance%2Fremediation-of-non-acm-buildings&amp;data=05%7C01%7CParliamentary%40levellingup.gov.uk%7C00f86e1c3bc245abe10f08daa092d85a%7Cbf3468109c7d43dea87224a2ef3995a8%7C0%7C0%7C637998849792734815%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=2jilBJuHMAbRQ4uGFF6jDUCKcc63VNunnmUnK9Bhy%2Fc%3D&amp;reserved=0" target="_blank">www.gov.uk/guidance/remediation-of-non-acm-buildings</a> and <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fbuilding-safety-fund-guidance-for-new-applications-2022&amp;data=05%7C01%7CParliamentary%40levellingup.gov.uk%7C00f86e1c3bc245abe10f08daa092d85a%7Cbf3468109c7d43dea87224a2ef3995a8%7C0%7C0%7C637998849792734815%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=8aLeD5c41taxv7tX3NvFfdeUs828CvU4hl7KZ04317w%3D&amp;reserved=0" target="_blank">www.gov.uk/government/publications/building-safety-fund-guidance-for-new-applications-2022</a> ].</p><p>The Department appoints cost consultants for the Building Safety Fund. They undertake additional monitoring of tenders and variation requests including to identify where costs are rising as a result of inflation. The Department is actively seeking to better monitor the overall impact of inflation, including on the Building Safety Fund.</p> answering member constituency Sutton and Cheam answering member printed Paul Scully grouped question UIN 51903 51905 question first answered 28/09/2022 16:53:06 answering member 4414 label Biography information for Paul Scully
tabling member	4603 label Biography information for Preet Kaur Gill

1506711

registered interest
date	20/09/2022
answering body	Department for International Trade
answering dept id	202
answering dept short name	International Trade
answering dept sort name	International Trade
hansard heading	UK Trade with EU: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for International Trade, how many and what proportion of calls to the Export Support Services Contact Centre resulted in an agent (a) resolving the caller’s query using her Department’s scripts and knowledge bank and (b) raising a complex query form and referring the caller to her Department’s digital enquiry team in each month between April 2022 and September 2022.
tabling member constituency	Islington South and Finsbury
tabling member printed	Emily Thornberry
uin	51514
answer	answer is ministerial correction date of answer 28/09/2022 answer text <p>In April, 48% (231) of enquiries were resolved using the knowledge bank, 57% (210) in May, 55% (196) in June, 50% (147) in July, 60% (163) in August and 56% (90) in September (to 20 September).</p><p> </p><p>In April, 44% (212) of customers were referred to the digital enquiry team, 37% (137) in May, 36% (126) in June, 44% (129) in July, 33% (88) in August and 36% (58) in September (to 20 September).</p> answering member constituency Yeovil answering member printed Mr Marcus Fysh question first answered 28/09/2022 14:48:29 answering member 4446 label Biography information for Mr Marcus Fysh
tabling member	1536 label Biography information for Emily Thornberry

1506712

registered interest
date	20/09/2022
answering body	Department for International Trade
answering dept id	202
answering dept short name	International Trade
answering dept sort name	International Trade
hansard heading	UK Trade with EU: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for International Trade, what the average number of full-time agents employed by the Export Support Services Contact Centre was between 1 April 2022 and 30 September 2022; and what the average agent utilisation rate was during core operating hours in each month of that period.
tabling member constituency	Islington South and Finsbury
tabling member printed	Emily Thornberry
uin	51515
answer	answer is ministerial correction date of answer 28/09/2022 answer text <p>Between 01 April 2022 and 20 September 2022, the average number of agents was 16.3 FTE, and the average agent utilisation was 7%. Any activity not included in the overall target includes breaks, holidays, sickness, training, coaching and other non-customer facing activity.</p> answering member constituency Yeovil answering member printed Mr Marcus Fysh question first answered 28/09/2022 14:52:23 answering member 4446 label Biography information for Mr Marcus Fysh
tabling member	1536 label Biography information for Emily Thornberry

1506713

registered interest
date	20/09/2022
answering body	Department for International Trade
answering dept id	202
answering dept short name	International Trade
answering dept sort name	International Trade
hansard heading	UK Trade with EU: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for International Trade, whether payments made under the contract for the provision of the Export Support Services Contact Centre have been made on an (a) available or (b) productive hours basis in the period between 1 April 2022 and 30 September 2022.
tabling member constituency	Islington South and Finsbury
tabling member printed	Emily Thornberry
uin	51516
answer	answer is ministerial correction date of answer 28/09/2022 answer text <p>Payments made under the contract for the Provision of Export Support Services Contact Centre have been made on an available hour basis for the period 01 April 2022 to 20 September 2022.</p> answering member constituency Yeovil answering member printed Mr Marcus Fysh question first answered 28/09/2022 14:56:19 answering member 4446 label Biography information for Mr Marcus Fysh
tabling member	1536 label Biography information for Emily Thornberry

1506714

registered interest
date	20/09/2022
answering body	Department for International Trade
answering dept id	202
answering dept short name	International Trade
answering dept sort name	International Trade
hansard heading	UK Trade with EU: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for International Trade, how many callers to the Export Support Services Contact Centre took part in customer satisfaction surveys in each month between April 2022 and September 2022; and how many and what proportion of those callers said that they were satisfied with (a) the professionalism of the call handler and (b) the overall service they received.
tabling member constituency	Islington South and Finsbury
tabling member printed	Emily Thornberry
uin	51517
answer	answer is ministerial correction date of answer 28/09/2022 answer text <p>During Quarter 2 (April to June) 2022, 42% of users responded to the Helpline’s Customer Satisfaction survey. Of these, 88% said they were satisfied with the professionalism of the call handler, and 75% said they were satisfied with the overall service. During Quarter 3 (July to 20 September) 2022, 43% of users responded to the survey. Of these, 92% said they were satisfied with the professionalism of the call handler, and 80% said they were satisfied with the overall service.</p> answering member constituency Yeovil answering member printed Mr Marcus Fysh question first answered 28/09/2022 15:01:09 answering member 4446 label Biography information for Mr Marcus Fysh
tabling member	1536 label Biography information for Emily Thornberry