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identifier	51515
min date	2019-06-14
answer date	2022-09-22

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Search Results

registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1506712

registered interest

date

20/09/2022

answering body

Department for International Trade

answering dept id

202

answering dept short name

International Trade

answering dept sort name

International Trade

hansard heading

UK Trade with EU: Telephone Services

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for International Trade, what the average number of full-time agents employed by the Export Support Services Contact Centre was between 1 April 2022 and 30 September 2022; and what the average agent utilisation rate was during core operating hours in each month of that period.

tabling member constituency

Islington South and Finsbury

tabling member printed

Emily Thornberry

uin

51515

answer

is ministerial correction

date of answer

28/09/2022

answer text

<p>Between 01 April 2022 and 20 September 2022, the average number of agents was 16.3 FTE, and the average agent utilisation was 7%. Any activity not included in the overall target includes breaks, holidays, sickness, training, coaching and other non-customer facing activity.</p>

answering member constituency

Yeovil

answering member printed

Mr Marcus Fysh

question first answered

28/09/2022 14:52:23

answering member

4446

label	Biography information for Mr Marcus Fysh

tabling member

1536

label	Biography information for Emily Thornberry