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<p>The Department has recently experienced a large increase in Universal Credit claims
as a result of COVID-19 outbreak and our priority is to ensure benefit payments are
made on time to provide financial support.</p><p>We recognise our claimants have a
diverse range of circumstances and requirements, so our system-generated letters are
designed to be clear and easy to understand. They can be supplied in alternative formats,
such as large print or Braille, which are best suited to an individual's circumstances
where required. Contact details are provided in each letter issued, allowing questions
and/or queries to be directed to the right team or person within the Department. This
is in addition to the online messaging function within the Universal Credit journal.</p><p>The
Department maintains a range of standardised Universal Credit letters to ensure claimants
notifications are consistently and efficiently delivered. We regularly review our
communication products and are always seeking to improve how we engage with our claimants.</p>
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