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1027176

registered interest
date	17/12/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Refugees
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government, further to the Written Answer by Baroness Buscombe on 29 June (HL8775), when they will publish the findings of their monitoring of the supported handover process for refugees.
tabling member printed	Baroness Lister of Burtersett
uin	HL12358
answer	answer is ministerial correction date of answer 20/12/2018 answer text <p>This was an internal evaluation and therefore we do not plan to formally publish the findings.</p><p>However, we intend to write to the Work and Pensions Select Committee in the New Year detailing our findings and our response to the Committee will, as is usually the case, be placed in the public domain.</p> answering member printed Baroness Buscombe question first answered 20/12/2018 12:26:01 answering member 3349 label Biography information for Baroness Buscombe
tabling member	4234 label Biography information for Baroness Lister of Burtersett

1027177

registered interest
date	17/12/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what assessment has been made of the accessibility of the Universal Credit processes for applicants whose first language is not English or Welsh.
tabling member printed	Baroness Lister of Burtersett
uin	HL12359
answer	answer is ministerial correction date of answer 04/01/2019 answer text <p>We have made no direct assessment of accessibility for applicants who do not have English or Welsh as their first language. However, when we need to communicate with a claimant whose first language is not English or Welsh English we use interpreters This can be a customer’s own interpreter, a local community based interpreting service, a telephone interpretation service or a contracted face to face interpretation service. In addition, where there is a need we are also able to translate correspondence into languages other than English or Welsh.</p><p> </p><p>Our work coaches may also look at ways to support claimants through a range of local and national provision if a lack of language skills is likely to represent a barrier to work.</p> answering member printed Baroness Buscombe question first answered 04/01/2019 14:50:15 answering member 3349 label Biography information for Baroness Buscombe
tabling member	4234 label Biography information for Baroness Lister of Burtersett

1027178

registered interest
date	17/12/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Refugees
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what assessment has been made of the effectiveness and accessibility of the Universal Credit advance payment service for newly recognised refugees.
tabling member printed	Baroness Lister of Burtersett
uin	HL12360
answer	answer is ministerial correction date of answer 03/01/2019 answer text <p>We have made no specific assessment for newly recognised refugees. Provided the eligibility criteria for Universal Credit is met, we will always offer an advance payment to a refugee when making a new claim. DWP staff have access to information on a range of services and support available in their local area for vulnerable claimants including refugees. This includes Universal Support which provides help with using online services and budgeting advice. We also have access to a range of translation services to assist should the claimant need support to overcome any language barriers.</p> answering member printed Baroness Buscombe question first answered 03/01/2019 17:00:19 answering member 3349 label Biography information for Baroness Buscombe
tabling member	4234 label Biography information for Baroness Lister of Burtersett

1027179

registered interest
date	17/12/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Refugees
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what assessment they have made of the finding in the British Red Cross report Still an ordeal: The move-on period for new refugees, published on 6 December, that Universal Credit payments to newly recognised refugees are being delayed due to Habitual Residency Tests being inconsistently applied by job centres.
tabling member printed	Baroness Lister of Burtersett
uin	HL12361
answer	answer is ministerial correction date of answer 04/01/2019 answer text <p>Habitual residence tests are being consistently applied to refugees when applying for Universal Credit. We provide comprehensive training and guidance for all of our work coaches to ensure that they can effectively apply the habitual residency test process. Refugees who are able to provide their biometric residence permit or evidence of their refugee status can be fast tracked through the habitual residency test process.</p><p> </p><p>We are continuously reviewing and improving the service for vulnerable people who claim Universal Credit to ensure that it is accessible and responsive to their needs.</p><p> </p><p>Staff also have access to information on services and support available in their local area for vulnerable claimants, including refugees.</p> answering member printed Baroness Buscombe question first answered 04/01/2019 14:50:44 answering member 3349 label Biography information for Baroness Buscombe
tabling member	4234 label Biography information for Baroness Lister of Burtersett