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<p>Train operators are expected to have fair and transparent processes for considering
Delay Repay applications as set out in detail in their Passenger’s Charter. The train
operators use industry delay data provided by Network Rail, who have an obligation
to ensure that this delay data is accurate.</p><p> </p><p>If any passenger is unhappy
with the decision taken by the train operator with regards to a Delay Repay claim,
then they will shortly be able to take this up with the new Rail Ombudsman.</p>
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