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<p>The Welfare Reform Act 2012, Section 4(1) (e), states that it is a condition of
entitlement to Universal Credit that a claimant accepts a Claimant Commitment.</p><p>Where
a claimant has failed to attend an interview for the purposes of accepting a Claimant
Commitment, their claim will be closed. We will notify the claimant that their claim
has been closed and that they can phone or write to the Department to ask us to explain
our decision and/or if they disagree with the decision, to ask us to look at the decision
again.</p><p>After the Department has looked at decisions again, there is a process
known as Mandatory Reconsideration which is where an application for revision of a
Universal Credit decision is considered by a Decision Maker. If claimants still disagree
with the outcome they can appeal to the First-tier Tribunal.</p><p>Should there be
any indication that the claimant is vulnerable we will seek to understand why the
claimant failed to attend, and to explain the consequences of not re-engaging immediately.
We will seek to make contact with the claimant and give them the opportunity to show
good reason for non-attendance.</p>
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