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<p>Responsibility for addressing competition and consumer protection issues within
markets lies with the Competition and Markets Authority (CMA). The CMA’s predecessor,
the Office of Fair Trading (OFT) carried out a market study in 2001 on consumer IT
goods and services, including the printer and cartridge market. Its main finding on
this market was that consumers found it difficult to identify lifetime cost of ownership.
The OFT worked with the industry to introduce a labelling scheme to help consumers
to consider both purchase price and running costs.</p>
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